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Résidence Alexane
9.8
(33 ratings)
Samoëns, France -
490 m Samoens Ski Resort
840 m Grand Massif Express Gondola
980 m Base de Loisir des Lacs Aux Dames
Amenities
Kitchen
Microwave
Living/Dining area
Pool
Spa
Free WiFi
Parking included
Laundry
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RateScore
Total 33 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
expedia
33 Reviews
9.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
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Wellness
Spa
Fitness
Location
Cleanliness
Atmosphere
Family
Sleep
Pool
Food
Breakfast
Amenities
Bathroom
Nature
Gym
Wellness was mentioned 34 times
Reviews based on Wellness
Modern clean spacious apartment. |Staff was very friendly and helpful, couldn’t not fault their service. |Lots of kitchen equipment provided wine fridge, coffee machine ( can buy capsules from reception) and additional equipment available from reception such as waffle maker and fondue. Can also get a DVD player if required |Great to be provided with wash up kit with , dish cloths , washing up liquid, dish washer and tea towels. |Wellness area was lovely , good size pool plus hot tub, steamer, sauna and plunge pool. |Apartment is in a great location, underground car park is very secure all accessed with pin code.
So, first of all, this hotel is lovely to look at. The family suites are good and the shared facilities are excellent. That’s where the good news ends. This is the single least obliging hotel I’ve ever stayed in.||Lots of small issues with service which all added up. As an example, we asked the hotel to book us into restaurants for each night of our stay at the same time each evening. They managed to make just one booking but at the wrong time (we stayed for a week). We asked them to cancel as we’d managed to book a restaurant ourselves at a more suitable time, but they didn’t bother - cue angry calls from the restaurant. ||Given that this a hotel where families typically stay for whole weeks, the facilities in the room were completely inadequate. The room was freezing when we arrived. When we called reception to ask how to use the controls they said they’d do it from there. Why didn’t they do that and warm the room up before we arrived? ||You can order croissants for the morning to be collected from reception but there are no plates or cutlery in the family suites. When we asked for these things we were told by a staff member that she’d have to ask the manager. There is no corkscrew or wine glasses in the rooms. In France. The ski shuttles closes from 11-3:15. Even for France, that’s taking lunch to extremes. ||No child reachable shelves only hanging space - we had to live out of our suitcases on the floor of our room. On our second day we ran out of toilet paper and had to ring reception for more. They brought one roll. For 2 toilets. They did not replenish the 2 lonely coffee pods we got on arrival. I had to ask for fresh towels and sheets which we got only once during our stay. There was no milk provided for the 2 coffees we were allocated. The TVs are not internet enabled and you can’t connect your own devices. ||Not getting us into restaurants was a fairly major issue at half-term. We were (overly) encouraged to use the hotel restaurant. On our first evening we did eat there but we waited one hour and twenty minutes for mediocre pasta. Not great when you are trying to feed your tired and hungry children. The table next waited even longer for their dinner. ||Apart from that, our issues were all small but left us with the overall impression of a very poorly run hotel. Perhaps it is a staff training issue; perhaps they just don’t care. We have been better looked after in hotels costing half as much. ||There is also a very strange and off-putting smell in the lobby and games room in the basement. It was only in those areas so was perhaps the house fragrance but I found it very unpleasant. Also, there is a resident dog permanently to be found in the lobby. Cute for the kids but not great if you’re allergic.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 65
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
49Download
93Upload
40Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.7 - $2
Coffee
$2.1 - $6.2
Beer 0.5L
$1.1 - $4.2
Meal, inexpensive restaurant
$20.8 - $41.6
Public transport, one-way ticket
$2.9 - $5.2
Taxi 1km (normal tariff)
$2.7 - $4.2
Meal for 2 people, mid-range restaurant, three-course
$93.5 - $155.9
Bottle of mid-range wine
$9.4 - $20.8
McMeal at McDonalds
$13.5 - $16.6
Coke/Pepsi 0.33L
$3.1 - $5.2
Public transport, monthly pass
$76.9 - $207.8
Gasoline (1 liter)
$1.8 - $2.4
Mobile phone monthly plan
$26 - $71.7
Fitness club, monthly fee
$57.1 - $124.7
Weather In Samoëns
Precipitation In Samoëns
Air Quality
Good
PM2.514
PM1020
18
Air quality is acceptable and pollution poses no health risk. Enjoy outdoor activities as normal.
Drinkable Water Quality
Poor
Water quality is very low. Consider alternative water drinking options.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 17:00
Check out until 10:00
Children welcome
No pets