Oaks Brisbane on Charlotte Suites

Ellé Grace8 months ago

4/5

We stayed here for twelve weeks. The carpark underneath was such a bonus, it made it so easy to go in and out, carrying shopping to and from was great. The lobby is nice and clean, the reception staff were helpful and you could ask for bits you needed like bin bags etc. There are lockers for parcels too. The rooms were very well equipped, big fridge and freezer, hob, oven, all the tools you need. The bed and pillows were excellent, I have stayed in many hotels and I must say the bed was very comfortable and the pillows were king-size and excellent, I always had a brilliant night's sleep. The BBQ area was nice, with facilities to cook, sit and eat. The pool was under construction when I was there so I can't comment on that. The only let down in this hotel was that it wasn't as clean as I'd like it to have been. There is a lot of build up around the showers, they need a good bleaching. The air filters in the rooms were pretty horrid, it was all a bit dusty, you could definitely see where the cleaners constantly miss. The washing machine is very old fashioned, it did an awful job of washing our clothes, they kept coming out with white bits on them. It definitely all needs a lick of paint and freshening up. The lifts were also VERY slow, sometimes you could be waiting over five minutes to get in one.