Comfort Inn Cairns City

Claudia O'Callaghan6 months ago

1/5

I had two stays at the Comfort Inn, No issues the first time, but on the second trip which was only for one night when I filled the kettle with water, black mould started floating in the water. I called reception and they brought me a new kettle to swap. The same thing happened with the new kettle though not as bad as the first. I called reception again and was told that they had no more kettles. I asked if she could bring me some cleaning supplies (there were none in the room) so I could clean it. Reception said they couldn't do this and nothing could be done until the housekeeper came tomorrow, by which time I would already be checked out. I discussed this with the manager when I went to check out and was told there were a bunch of new kettles that had been delivered because of this issue and that they had been having trouble with the receptionist. I was given an apology but nothing else. After a long couple of days of travelling, all I wanted was a cup of tea at night and cup of coffee in the money. I understand that mistakes happen, things get missed in cleaning and this is a budget motel, but for $180/ night I would expect that they could have made a better effort to make it right or at least have found some dishwashing liquid and paper towel. I have never left a negative review anywhere before, but not having a kettle is something that means I would never go back.