Hilton Cairns is a highly regarded hotel, praised by guests for its exceptional service, prime location, and overall experience. It encapsulates a blend of luxury and comfort, providing a memorable stay to its visitors. Below are the good and bad aspects based on user reviews.
1/5
Safety index
93 out of 100
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Safe area
Business
Family
Luxury
Spa
Adventure sport
Hilton Cairns
8.4
(2,452 ratings)
Cairns, Australia -
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210 m Reef Fleet Terminal
210 m Cairns Esplanade
420 m Cairns Marlin Marina
Hotel Overview
Hotel highlights
Location
Breakfast
Cleanliness
- Exceptional Service: Staff are highly praised for their attentive and personalized service.
- Prime Location: Ideal for exploring local attractions with easy access to public transport.
- Stunning Views: Offers breathtaking views, enhancing the overall stay experience.
- Quality Dining: The in-house dining options are noted for their quality and variety.
- Comfortable Rooms: Rooms are well-appointed, spacious, and offer a high level of comfort.
Area for improvement
Bathroom
Wi-Fi
Air Conditioning
- Pricey: Some guests felt the pricing was high compared to other options.
- Furniture Updates Needed: There's feedback on the need for updating some of the furniture to match current standards.
- WiFi Connectivity Issues: Occasional complaints about the reliability and speed of the hotel's WiFi service.
- Limited Parking: Limited parking space can be a concern for guests with vehicles.
- Aged Facilities: Parts of the hotel, including some amenities, are considered by some guests to need renovation.
Amenities
Extra beds/cribs
Pool
Breakfast available
Spa
Parking available
Free WiFi
Housekeeping
Room service
Related hotel videos
8.4RateScore
Total 2,452 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.3
8.6
booking
1,494 Reviews
8.3 / 10
expedia
958 Reviews
8.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Amenities
Breakfast
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Bar
Fitness
Food
Sleep
Bathroom
Restaurant
Pool
Atmosphere
Nature
Wellness
Wi-Fi
Family
Nightlife
Spa
Accessibility
Air Conditioning
Business
Kitchen
Parking
Transit
Gym
Entertainment
Couples
Hot Tub
Location was mentioned 386 times
4% Negative90% Positive
Reviews based on Location
Kimberly Giang6 months ago
4/5
Enjoyed a nice stay during Christmas break. Staff was nice. Eena at reception took the extra initiative to help us get our laundry taken care of same day. Rooms were a older but the balcony was nice. Loved how bright the lobby was. The gym was small and had some older equipment but did the job. Location was perfect. Overall a comfortable friendly stay!
Jordan Womack7 months ago
5/5
I really enjoyed my stay at the Hilton Cairns and is one of the better Hiltons I have stayed at recently. Rooms are large, modern, and well appointed. The property itself is located perfectly, only a few steps from the marina where many Reef tours depart and not a long walk from the main town, making it easy to grab a bite to eat. I especially liked the pool area where there is an extremely large pool with an abundance of seating in both the sun and shade. The gym is on the small side and without a ton of equipment, which was the only demerit for the property. The breakfast buffet was fantastic and appreciated that Diamond members get the upgraded breakfast for free. I also appreciated their well appointed executive lounge. Staff at breakfast and in the buffet were especially kind and friendly.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 263
Number of floors 7
Number of buildings/towers 1
Year Built 1987
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
26Download
79Upload
60Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
54 out of 100
Risky
Nighttime safety
28 out of 100
Unsafe
Cairns safety index
93
Overall Safety Index
Very Safe
An average rating of the six safety categories
93 out of 100
Women safety
Very Safe
Likelihood of inappropriate behavior against women.
84
Physical safety
Very Safe
Likelihood of injury due to harmful intent.
100
Property safety
Safe
Likelihood of theft.
79
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
93
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
100
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
61
Overall Crime index
High
An average rating of the crime categories
61 out of 100
Property crime severity
High
69
Mugging or robbery 55/100
Car theft 62/100
Car break-ins 59/100
Home break-ins 62/100
Violent crime severity
Moderate
56
Physical attacks 58/100
Racism or religion motivated attacks 47/100
Other crime severity
High
66
Insult or harassment in public 64/100
Corruption or bribery 53/100
Drug problem 67/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.6 - $4.2
Coffee
$3 - $4.2
Beer 0.5L
$1.5 - $3.9
Meal, inexpensive restaurant
$4.8 - $26.9
Public transport, one-way ticket
$0.7 - $3
Taxi 1km (normal tariff)
$3
Meal for 2 people, mid-range restaurant, three-course
$83.7 - $119.5
Bottle of mid-range wine
$9 - $17.9
McMeal at McDonalds
$9 - $9.6
Coke/Pepsi 0.33L
$2.4 - $3
Public transport, monthly pass
$89.6
Gasoline (1 liter)
$1 - $1.2
Mobile phone monthly plan
$20.9 - $47.8
Fitness club, monthly fee
$12 - $35.9
Weather In Cairns
°C
°F
Precipitation In Cairns
mm
in
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 11:00
Children welcome
No pets