Mercure Cairns offers a comfortable and convenient stay in Cairns, attracting various travelers for its prime location and facilities. While many guests have praised its amenities and services, there are areas that some find lacking, leading to a mix of reviews. Below are the highlights and drawbacks based on user feedback.
1/5
Safety index
93 out of 100
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Safe area
Business
Mercure Cairns
7.5
(453 ratings)
Cairns, Australia -
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280 m Cairns Esplanade
490 m Cairns Night Markets
560 m Cairns Central Shopping Centre
Hotel Overview
Hotel highlights
Location
- Location: Centrally located, offering easy access to local attractions and transportation.
- Views: Some rooms boast stunning views, enhancing the overall stay experience.
- Pool Area: The pool area is frequently highlighted as a standout feature for relaxation.
- Friendly Staff: Many guests have commended the welcoming and helpful nature of the staff.
- Cleanliness: High standards of cleanliness are often noted throughout the hotel.
Area for improvement
- Room Condition: Some guests have mentioned that the rooms could benefit from updates and repairs.
- Noise Levels: Noise from nearby areas and within the hotel can be a disturbance for some guests.
- Internet Connectivity: Issues with Wi-Fi strength and connectivity have been a common complaint.
- Parking: Limited or costly parking has been a point of frustration for those traveling with vehicles.
- Breakfast Quality: The quality and variety of breakfast options have not met the expectations of some visitors.
Amenities
Extra beds/cribs
Pool
Breakfast available
Free WiFi
Housekeeping
Room service
Laundry
Air conditioning
Related hotel videos
7.5RateScore
Total 453 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.5
7.6
booking
421 Reviews
7.5 / 10
expedia
32 Reviews
7.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
123+ People Are Talking
Location
Cleanliness
Amenities
Sleep
Bathroom
Kitchen
Location was mentioned 16 times
6% Negative81% Positive
Reviews based on Location
planetwonderer7 months ago
We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you
Shane Oliver7 months ago
4/5
I had a great experience on the whole - couple of issues (leaking Air Con and no Power for a few hours another night) but both issues were resolved to my satisfaction - no fuss. Any hotel can have issues like the ones I had - what puts Mercure Cairns apart from other hotels I have stayed in is how they dealt with it. Every staff member was friendly and appologetic (even though neither of these issues were their fault), the staff went above and beyond to resolve my issues. As I said this hotel was perfectly located for my needs as I was traveling on business it was not far from where I had to travel to each day, and a short walk to multiple places to eat for breakfast and dinner, only a few blocks from Cairns shopping centre as well
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 75
Number of floors 3
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
26Download
156Upload
122Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Daytime safety
54 out of 100
Risky
Nighttime safety
28 out of 100
Unsafe
Cairns safety index
93
Overall Safety Index
Very Safe
An average rating of the six safety categories
93 out of 100
Women safety
Very Safe
Likelihood of inappropriate behavior against women.
84
Physical safety
Very Safe
Likelihood of injury due to harmful intent.
100
Property safety
Safe
Likelihood of theft.
79
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
93
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
100
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
61
Overall Crime index
High
An average rating of the crime categories
61 out of 100
Property crime severity
High
69
Mugging or robbery 55/100
Car theft 62/100
Car break-ins 59/100
Home break-ins 62/100
Violent crime severity
Moderate
56
Physical attacks 58/100
Racism or religion motivated attacks 47/100
Other crime severity
High
66
Insult or harassment in public 64/100
Corruption or bribery 53/100
Drug problem 67/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.6 - $4.2
Coffee
$3 - $4.2
Beer 0.5L
$1.5 - $3.9
Meal, inexpensive restaurant
$4.8 - $26.9
Public transport, one-way ticket
$0.7 - $3
Taxi 1km (normal tariff)
$3
Meal for 2 people, mid-range restaurant, three-course
$83.7 - $119.5
Bottle of mid-range wine
$9 - $17.9
McMeal at McDonalds
$9 - $9.6
Coke/Pepsi 0.33L
$2.4 - $3
Public transport, monthly pass
$89.6
Gasoline (1 liter)
$1 - $1.2
Mobile phone monthly plan
$20.9 - $47.8
Fitness club, monthly fee
$12 - $35.9
Weather In Cairns
°C
°F
Precipitation In Cairns
mm
in
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 14:00
Check out until 10:00
Children welcome
No pets