Pacific Hotel Cairns

Ann Dongyu Gu7 months ago

1/5

This is my first bad review ever, but I think I need to share to alert the hotel management team. The hotel staff lack training. My partner fell on wet stairs while staff was doing water works without putting out a caution sign. Nobody came to check on us even though they witnessed what just happened. I had to ask multiple times for the guy who’s doing the water work to put out a sign to prevent further injuries, but the first thing he said was ‘I didn’t put water there, it’s not my fault’. It’s hard to imagine that’s an answer from a 4 star hotel! The room was not clean when we checked in. There are rings of drinks, food scraps on the floor and foot print on the toilet. The house keeping team was doing the minimum work. Our hand soap remained empty for TWO days. The hotel itself was very old and outdated, no sound proof and poor wifi connection. They definitely don’t deserve to be a 4 stars hotel in any kind of level. I will definitely not be coming back or recommend anyone to this place when visiting Cairns.