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Shangri-La The Marina, Cairns

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Cairns City

Shangri-La The Marina, Cairns

1/5

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Shangri-La The Marina, Cairns

8.5

Good (4,499 ratings)

Cairns, Australia -

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280 m Cairns Marlin Marina

280 m Cairns Esplanade

350 m Esplanade Lagoon

Hotel Overview

Shangri-La The Marina, Cairns is a popular hotel that has garnered a variety of reviews from guests. It is situated in a prime location, offering stunning views and easy access to local attractions. The hotel aims to provide comfortable accommodations along with a range of services to ensure a memorable stay for its visitors. Based on user reviews, here are some highlighted good and bad aspects of staying at this hotel.

Hotel highlights

Location

Amenities

Fitness

Location: Praised for its exceptional setting close to the waterfront, providing easy access to shopping, dining, and entertainment options.
Views: Guests often commend the breathtaking views from their rooms, especially those overlooking the marina or sea.
Staff: The friendly and helpful staff are frequently mentioned, with many guests appreciating their warm hospitality and efficient service.
Amenities: The hotel's range of amenities, including a swimming pool, fitness center, and dining options, receives positive feedback.
Room Comfort: Many reviews highlight the comfortable and well-maintained rooms, emphasizing cleanliness and modern facilities.

Area for improvement

Sleep

Kitchen

Entertainment

Price: Some guests feel that the hotel's rates can be high compared to the value received, making it less affordable for budget travelers.
Wi-Fi Connectivity: There are occasional complaints about the Wi-Fi service, with some guests experiencing connectivity issues.
Aging Facilities: Despite overall satisfaction, a few guests mention that certain areas of the hotel appear dated and could benefit from refurbishment.
Noise Levels: Some visitors report noise disturbances, particularly from nearby rooms or the street, affecting their rest.
Food Quality: While many enjoy the dining options, a handful of guests have critiqued the food quality and variety, suggesting improvements could be made.

Amenities

Kids pool

Babysitting

Extra beds/cribs

Pool

Breakfast available

Parking available

Free WiFi

Housekeeping

RateScore

Total 4,499 Reviews

Blended Web Rating

8.4

8.8

booking

3,576 Reviews

8.4 / 10

expedia

923 Reviews

8.8 / 10

Reviews

200+ People Are Talking

Location

Amenities

Cleanliness

Breakfast

Fitness

Bar

Sleep

Bathroom

Food

Restaurant

Pool

Atmosphere

Nature

Accessibility

Nightlife

Parking

Family

Kitchen

Couples

Business

Entertainment

Air Conditioning

Gym

Transit

Wi-Fi

Wellness

Spa

Location was mentioned 489 times

5% Negative90% Positive

Reviews based on Location

Leanne R6 months ago

Thoroughly enjoyed our stay here this week. Beautiful hotel rooms, pool & location. We decided after checking in to upgrade your a sea view room which I definitely recommend. Luckily our rooms were right near the pool, original room was down a million corridors & was like an absolute rabbits Warren. Very hard to get your bearings! |I would recommend if booking direct making the most of the email offer you upgrade room & cheaper parking, as once we fixed your upgrade after arrival they wouldn’t honor the same rice, which was disappointing . |Amenities were divine - Logan shampoo & body wash & the coffee pods were great too. |Super comfortable pool chairs! Would definitely recommend

Jessica C6 months ago

Gorgeous hotel although a little dated in some parts. Staff were really friendly and very helpful. We paid for breakfast one morning which was buffet style and was amazing, there seemed to be everything you could think of including an omelette station. Pool area is lovely. Hotel is in a really good location, especially for boat trips and lots of restaurants near by.