Mercure Alice Springs Resort

Guitta Mallah7 months ago

3/5

Hi I hv to say Mercure Alice spring is not 4 star maximum 3 star !! Main concern not clean room no attention to details and toilet the main important things was not good wee outside toilet and sink Botom yellow colour I hv to wiped to be clean They use international students and no superviser to check if they clean room !! Fridge not clean and thick dust on bathroom door when you open it Window glass from outside all finger print shocking dust and dirt ! Bed side cup mark on it !! Tray where they put cups dusty dirty never cleaned I told them 3 times about toilet not clean no responding disappointed until 3 th time It is obvious Managment not good with their job that’s what I blame I met someone who work in crown hotel I knew that it seems in all Alice spring no attention to details not clean !! They say put sheets on floor if need to be change i did but when I came back at night still there !! But I hv to stay staff are lovely specially in restaurants Todd bar are amazing Food is great too some dishes too pricy Is obvious they cut labour hours to save money because not enough waitress I knew they cut labour hours Open buffet Breaky amazing but coffee machine every 5 days stop working and no any sign about what food is it until last two weeks I feel sorry for employees who work there they hv lovely smile great service most of them but they work so hard with not enough support And at night Aboriginal people shout scream but just one night Todd Barr food was really great and the service was amazing cheerful face friendly working hard doing their best much appreciated really