Oaks Glenelg Plaza Pier Suites

Megan McGann6 months ago

1/5

We were very excited to have a 9 day stay at the Oaks Glenelg Plaza Pier, a much-needed holiday we had been looking forward to all year. Sadly, our holiday stay was not what we were hoping. The location was great, the size of the room was great and that is where the "greatness" ended. In the room the safe wasn't working , the washer/dryer wasn't working, and the dishwasher also was not working. Travelling as a family the kitchen and laundry facilities were one of the reasons we wanted to stay at the Oaks Plaza Pier. The "daily" room clean was minimal at best, beds not made, bathroom not cleaned, toilet paper not replenished etc. The staff (with a couple of exceptions at front desk) all looked miserable and defeated. We went to reception 3 times in our 9 days stay asking to chat with a manager about our concerns and there was always an excuse as to why we couldn’t speak to someone. I do not usually write Google reviews, but I felt compelled to write this one because of the treatment from the hotel. When we finally spoke to a manager, we were told that because we had pre-paid for our room back in October there was nothing they could do to compensate us as the funds would already be at head office. We paid absolute top dollar because it is peak season, and so wanted our stay to be amazing or at least get what we paid for. Instead, we have left feeling angry and we will not return. Do better Oaks !!! We look forward to returning to the Stamford Grand in the future.