Silverwater Resort

8.6

Good (1,119 ratings)

San Remo, Australia -

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420 m San Remo Coastal Reserve

2 km Phillip Island Nature Park

2.5 km Phillip Island Chocolate Factory

Hotel Overview

**Silverwater Resort** in San Remo is recognized by guests for its picturesque location and versatile accommodation options. While it garners praise for several aspects of its services and amenities, there are areas where guests feel improvements could be made, reflecting a balanced spectrum of feedback.

Hotel highlights

Scenic Location: Guests rave about the breathtaking views of the surrounding landscapes and water, noting it adds a special touch to their stay.
Spacious Accommodations: The rooms and apartments are often described as spacious and comfortable, accommodating families and groups with ease.
Amenities for Families: Many appreciate the range of facilities geared towards families, including swimming pools and outdoor play areas for children.
Friendly Staff: The staff at the resort is frequently commended for their friendliness and helpfulness, contributing to a welcoming atmosphere.
Dining Experience: The on-site dining options receive compliments for both the quality of food and the convenience they offer to guests.

Area for improvement

Maintenance Issues: Some guests mention problems related to room and facility maintenance, suggesting a need for more consistent upkeep.
Value for Money: There are reports of guests feeling that the cost of their stay did not fully match up with the quality of services received.
Wi-Fi Connectivity: Complaints about the reliability and speed of the Wi-Fi connection are common, highlighting a potential area for improvement.
Noise Levels: A number of reviews note trouble with noise, both from within the resort and its surroundings, affecting the tranquility of their stay.
Booking and Payment Process: Some feedback points to complexities and inconveniences encountered during the booking and payment processes, detracting from the overall guest experience.