Hilton Grand Vacations Club The Crane Barbados, located in Diamond Valley, is often reviewed positively by guests for its pristine location, amenities, and service. Here's a summary of the top praises and criticisms based on guest feedback.
1/5
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Hilton Grand Vacations Club The Crane Barbados
7.8
(291 ratings)
Diamond Valley, Barbados -
140 m Crane Beach
1.26 km Foul Bay Beach
8.5 km Silver Sands Beach
Hotel Overview
Hotel highlights
Fitness
Pool
- Stunning Location: Set in a breathtaking area with easy access to beautiful beaches.
- Spacious and Comfortable Rooms: Guests appreciate the large, well-appointed rooms offering comfort and privacy.
- Exceptional Staff and Service: The friendly and attentive staff consistently exceeds guest expectations.
- Quality Dining Options: Various dining experiences are available, with something to satisfy different tastes.
- Well-Maintained Facilities: The property is kept in excellent condition, providing a clean and inviting environment.
Area for improvement
- Price Point: Some guests find the hotel to be on the expensive side.
- Limited Nightlife: The area lacks vibrant nightlife options, which might not suit all visitors.
- Occasional Maintenance Issues: A few guests have reported minor maintenance problems in their rooms.
- Remote Location: The secluded setting, while attractive to many, makes it difficult to explore other areas without transportation.
- Variable Internet Connectivity: Some guests have experienced issues with internet reliability and speed.
Amenities
Kids pool
Kitchen
Microwave
Tennis court
Extra beds/cribs
Restaurant
Bar
Room service
RateScore
Total 291 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
180 Reviews
7.8 / 10
expedia
111 Reviews
7.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
100+ People Are Talking
Fitness
Nature
Amenities
Food
Breakfast
Pool
Bathroom
Cleanliness
Sleep
Location
Bar
Family
Restaurant
Kitchen
Air Conditioning
Transit
Fitness was mentioned 24 times
Reviews based on Fitness
Before you continue reading this I am not a negative person but I have to report facts. We were celebrating 20 years anniversary at Crane. The pictures on internet looks amazing, breathtaking, and relaxing! However, the facts about this resort suites were NOT displayed nor reported on website.||Checked in 10/25 to room 3625. Everything seems fine until it rained.||Our room(3625) leaked from the ceiling in living room, front of washer/dryer , master bathroom (could not use)and above safe in room(passports / jewelry were wet from being stored in safe). This occurred after it rain outside( often during hurricane season). ||Please note: we could not walk to the second bathroom located by front door without stepping in puddle. Nor use master bathroom due to leak. This leak did not happen overnight- had to be an reoccurring issue because of multiple leaks throughout suite.||Timeline:|Reported by phone at 5:pm on 10/26 . Waited in room for over hour to no avail of staff. Went to front desk-Was given the run around by staff (Ms. Carol) when ask for a manger -we were given security guard and he routed us back to front desk. |The staff (Ms.Carol) was not professional or attentive to our issue and she basically left for the evening without resolving our issue. |9:11pm on 10/26-Towels were the only solution for our leaking issue.|| On 10/27@ 11am we followed up with front desk(jennifer) had to wait almost an hour for manager (Tennyson) to handle it. Thankful we were moved to another room(414). This experience somewhat saved our anniversary experience but we were still disappointed in the overall lack of urgency and the non existing protocol the resort had in dealing with a crisis. ||Summary/last thoughts:|This place is a nice place to stay but it needs some TLC. I would loved to have some type of comp meal, champagne for our inconvenience or refund to that night stay because we could not utilize parts of the suite that we paid for.| Being that we are Diamond members and expect the Hilton standard of care- I doubt if I will return to this resort.||Cons:|Resort is in isolated area |Resort does not reply to emails when inquiring what all in suites|No secure place to put post cards(get a lock box instead of giving to hotel staff in hopes that they will mail)|Washer dryer in rooms did not properly clean clothes|The use of cards to get pool towels ( $100 charge if you don’t turn in after your stay)|*Panhandlers on ocean begging you to buy stuff( they do not work for Crane) he sold coconut drinks and I think he was reusing them. |Outdated gym |Maid service was slow to get things requested. |Staff need customer service training |Activities on resort not included (Zumba, yoga)||Pro: |Ocean views/plush clean gardens throughout |Spa|Staff to help plan off shore excursion| ( separate cost)|Two rum drink cards |1bar|Fresh fruits prepared /left in fridge for you( not sure if this was for diamond members or given to all guest)|Affordable |full kitchen, washer/dryers (if they work)regular coffee maker( prefer Keurig)|5 restaurants |Pools/ adult pools|Well maintained landscape |gated to get in resort |Plenty shops|Some friendly staff |
Thank you for providing the most enjoyable and relaxing stay I've ever had! The resort is second to None, beautiful, clean has the BEST, courteous and friendly staff that welcome you and make you feel at home from day 1! The location is perfect with breathtaking views from every side of the property. Everything you need is either right on the property or a short drive away and the facilities offer a vast variety for all ages from delicious, authentic food, shops to meet every occasion, fitness and spa, and multiple pools, even rooms with personal pools. This vacation has been more than I could hope for at The Crane!! Thank you for providing the BEST stay and hospitality I could ever need! Needless to say, we will be back!||
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 272
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
4Download
24Upload
13Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$1.4 - $2.3
Coffee
$2.8 - $5.5
Beer 0.5L
$1.4 - $2.8
Meal, inexpensive restaurant
$9.2 - $20.7
Public transport, one-way ticket
$1.6 - $1.6
Taxi 1km (normal tariff)
$0.9 - $2.3
Meal for 2 people, mid-range restaurant, three-course
$46.1 - $92.2
Bottle of mid-range wine
$9.2 - $18.4
McMeal at McDonalds
$6.9 - $9.2
Coke/Pepsi 0.33L
$1.3 - $1.7
Public transport, monthly pass
$23 - $64.1
Gasoline (1 liter)
$1.9 - $2.2
Mobile phone monthly plan
$46.1 - $46.1
Fitness club, monthly fee
$46.1 - $83
Weather In Diamond Valley
Precipitation In Diamond Valley
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 16:00
Check out until 10:00
Children welcome
No pets or service animals