Maxwell Del Mar Hotel

Lennart de Geus1 year ago

3/5

Both pluses and minuses. Breakfast (not included) was more than great and at a normal price for Barbadian standards. Especially the chicken & waffles and the passion fruit smoothie! The room looked nice and the air conditioning works wonderfully. The location is very good, close to beach and next to the bus stop. Nevertheless, there were a lot of downsides. Rooms are still being renovated, but because of this, a lot was not right. - On arrival, we were not helped with heavy suitcases to carry them up stairs, down stairs - Toilet seat was loose and toilet roll holder was not complete so we couldn't use it - Soap dispenser in the shower was there but without soap (which was separate). - Soap next to the sink was on its own, as if it came straight from the factory - There was a kettle for tea with sachets of creamer, but no coffee - The whole place was not very clean - The shower had only COLD or lukewarm water so we did not shower The handling of my points was also not good. I reported it immediately after arrival, but nothing was done with the complaints except explaining that I had already booked, they are still renovating and there was 'nothing more they could do'. They also didn't want to give a discount because I had apparently clicked the resident rate, but I paid 547 BBD (282 USD) for 2 nights in this room, I really expected more. Service in Barbados in general is sometimes a bit less friendly, but this hotel is unfortunately no exception.