Euro Capital Brussels

Tom de jong11 months ago

1/5

The room did not resemble the pictures at all. We were promised a non-smoking room with a city view and a bathtub. However, upon entering, we immediately detected the scent of cigarettes. This smell was likely coming from outside the window where construction workers were walking around and smoking on the roof, approximately 1 meter away from our room window. As a result, we had absolutely no privacy and were compelled to keep the curtains closed at all times to avoid people peering into our room. Moreover, we were not informed about the construction when booking; we only found out about it upon reaching the hotel. Consequently, we were awakened at 6 am by construction noises. Although the checkout time was at 12, cleaners started attempting to open our door and knocking on it one and a half hours before that time. They only left after we asked them to wait until we were ready to depart. If we hadn't manually locked the door, they might have simply walked in and invaded our privacy, even when the "ready to be cleaned" hanger was not on the door. Additionally, the room shown in the pictures on Agoda clearly had a bathtub, but it was not present in the room we were given. The only positive aspect of our visit was the convenient proximity of the train station, which was about a 2-minute walk away, allowing us to leave quickly.