ibis Styles Louvain la Neuve Hotel et Events

Neo Blanco1 year ago

1/5

** NO AIR CONDITIONING** 1 star is only because the ‘standard’ rooms do NOT have air conditioning and this is not made clear on the website. Standard rooms are very basic and in need of updating. They have a small portable fan and very good black out blinds but it just doesn’t cut it as you can’t sleep due heat in summer. They had availability on some of the days of my stay for me to upgrade to their superior rooms which are perfect, they have air-con, are modern and are what I would expect for the price. Unfortunately as I ‘upgraded’ to a superior room for 2 nights of my stay (superior rooms fully booked after that) at an extra €20 euro a night they didn’t then honour the original Expedia rate and when I went back to the standard room for the remaining stay I was charged a different way more expensive rate (+€100 per night on top of original price- this was not mentioned when I upgraded). Positives - the superior rooms are fine for a short stay, the staff are really nice, breakfast is ok for a short stay and the surrounding area and Forrest is beautiful and great for a walk/run. The university town is new and lacks character compared to Brussels but has ample restaurants and bars and only a short 5-10 min walk. If they updated the rooms and were clear there was no aircon I would have booked a superior room and had a much more pleasant stay.