Royal Saray Resort

Norah7 months ago

1/5

Unfortunately we had a very bad experience at the resort, my friend and I went for a quick weekend to enjoy the swimming pool and staying at the hotel for the weekend, during our staying at the pool area, we have noticed drank group of people who was harassing ladies across the pool and under the supervision of all staff. Pool managers ( Raed & Jad ) tried to control the situation and help by asking ladies if they are comfortable around them. However while exiting the pool area, my friend and I faced them directly and they were rude and getting very close to us trying to harass us without any fair, they were very loud and aggressive. While my friend tried to defend herself, they were shouting at her while being racist and very disrespectful, they also tried to get physical with her directly. We had to ask the security guy to take us to our room in order to make sure they don’t get close to us and we feel much safer. The surprising part was when we went to the reception to report this incident, we asked for the manager and Yasin showed up, who was understanding at the beginning then when we asked for a clear action with them he started to be less emphatic and try to make the problem smaller by saying “if they gotten physical with you, I would be able to take direct action” and “pool is public area and we cannot control the crowd there, if this happens at the loopy, I can take direct action”. Then we declined to his excuses and asked for someone higher, that’s when Oussama showed up and was a bit supportive, only after he shocked us by his solution were he suggested that in order to kick them off he will go to the “people who harassed us and tried to get physical with us” and tell them the ladies you tried to harass them they will call the police on you if you didn’t check out of the hotel!!!! And put us into a huge risk and throw our safety away!!!! The surprising part was that the hotel has done NOTHING toward these people and we saw them the next day at the pool drank and enjoying their time by annoying ladies across the pool without any action taken against them. Such a shame on a big international chain like Royal Saray, they have ruined our entire weekend, I felt unsafe and uncomfortable during my whole staying there, I felt also disgusted and disrespected. I would never ever repeat my staying, I recommend it to no one, specially for ladies as it’s not safe at all.