Courtyard by Marriott Kingston Highway 401/Division Street

Tammy Delaney-Plugowsky10 months ago

5/5

The service at this location was IMPECCABLE! Let's start with our entry into the room - we stayed in a family suite with a pullout and the pull out sofa is not great - in fact, it's pretty awful BUT, when I called about a new mattress for it - the front desk said they could provide extra comforters to try to make the situation more comfortable. While not perfect, they offered a SOLUTION to the problem. Secondly, we experienced car issues - the front desk, specifically Jen, were VERY helpful. They held the room for us for one more night in case we needed to stay in Kingston for another day AND she even helped boost us and lent us her booster cables for the next day. Unfortunately, the truck needed to be towed but going the extra mile for us was great. We felt welcomed, helped out and supported. The food in the onsite cafe was good, with Starbucks licensed coffee products and the service there was equally great! They have a wonderful hotel and we know we will be staying here again on our next visit to Kingston! Great service, clean hotel, spacious rooms. We didn't even get to try the amazing looking pool with slide - we will bring our suits next time around! Restaurants like Boston Pizza and Swiss Chalet are walking distance and easy options when you are tired from driving and just checked in. But, seriously, they need to replace those pull outs - they are awful. We moved the mattress to the floor as the angle of the pullout caused my son to have back pain in the am.....in spite of that, we would still recommend this hotel.