Holiday Inn Express Kingston West, an IHG Hotel

9.1

Excellent (1,064 ratings)

Kingston, Canada -

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560 m Invista Centre

6 km Lake Ontario Park

6 km Kingston Penitentiary

Hotel Overview

Holiday Inn Express Kingston West is a well-regarded hotel known for providing comfortable accommodations and excellent customer service. Based on user reviews, guests appreciate its convenient location, modern amenities, and overall value for money. However, some areas for improvement have also been noted by visitors.

Hotel highlights

Cleanliness: Guests frequently praise the cleanliness of the rooms and communal areas, highlighting the hotel's dedication to maintaining a neat and hygienic environment.
Location: The hotel's location is often commended for its convenience, being close to attractions, dining, and shopping options, making it an ideal base for exploration.
Staff Service: The friendliness and professionalism of the staff are frequently mentioned, with many guests feeling well taken care of during their stay.
Breakfast Options: The variety and quality of the breakfast offered are appreciated, giving guests a delightful start to their day.
Comfortable Rooms: Many reviews note the comfort of the rooms, highlighting the quality of the beds and the overall room amenities provided.

Area for improvement

Parking Fees: Some guests have mentioned that the parking fees can be a point of frustration, particularly for those staying multiple nights.
Noise Levels: There have been complaints about noise, either from neighboring rooms or external sources, which can affect the quality of sleep for some guests.
Room Temperature Control: Difficulty in adjusting the room temperature to a comfortable level has been noted by some, affecting their overall comfort during the stay.
Wi-Fi Connectivity: While Wi-Fi is available, its reliability and speed have been criticized, impacting those who need stable internet access.
Waiting Time for Services: A few guests have experienced longer waiting times than expected for check-in, breakfast, or other services, leading to a slight inconvenience.