Agora Swiss Night by Fassbind

Sam Sulaimanov11 months ago

1/5

I recently found myself at this establishment, and my initial impressions were fairly positive. The room seemed to be well-kept and comfortable, fulfilling my expectations for a stay in a four-star hotel. However, my initial perception was considerably marred by the ensuing breakfast experience. Not only was the quality of the food and service less than desirable, but a critical component of basic dining hygiene was egregiously ignored - the cleanliness of the plates. Several stacks of plates bore visible traces of leftover food, an alarming revelation suggesting inadequate cleaning processes. An up-close inspection further revealed an oily and uneven surface, an indication of a poorly executed cleaning job. Despite the hopes of this being an isolated incident, each successive plate was just as unclean, if not worse, even at the other buffet section. I reported this issue to a member of the staff, who sifted through seven plates before finally finding one that was appropriately clean. Given the gravity of this hygiene issue, I find myself obliged to award this establishment a single star. Clean dishes are a fundamental requirement in any dining setting, and this is not a point where compromise is acceptable - particularly in a four-star hotel, where a breakfast costs 22 francs. For that price, one can easily enjoy a meal at any bakery in Lausanne, with the assurance of better quality food and clean plates. Therefore, I regret to say that this experience has eroded my trust in the establishment's cleaning capabilities and commitment to hygiene. My sincere hope is that the management will see this feedback as an impetus for change, taking immediate steps to enhance their hygiene and cleanliness practices. Trust, once lost, is difficult to regain - I hope the management understands the gravity of this situation and ensures a substantial improvement in every aspect of their service.