The Ritz-Carlton, Guangzhou, is a luxury hotel that evokes mixed feelings among its visitors. While many appreciate the opulent experiences it offers, others have encountered various setbacks during their stay. Below are the distilled pros and cons according to guest reviews.
1/5
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The Ritz-Carlton, Guangzhou
9.0
(432 ratings)
Tianhe District, China -
Nearby Guangzhou Library
1.19 km Guangzhou Opera House
1.5 km Taikoo Hui
Hotel Overview
Hotel highlights
Food
Location
Atmosphere
- Exceptional Service: Staff are known for their attentive and personalized service, making guests feel valued and well-cared for.
- Stunning Views: The hotel offers breathtaking views of the city skyline, enhancing the overall experience of the stay.
- Luxurious Rooms: Rooms are praised for their comfort, cleanliness, and luxury amenities, providing a sumptuous living experience.
- Exquisite Dining: The hotel boasts multiple dining options that serve a range of high-quality cuisines, satisfying diverse palates.
- Prime Location: Its central location is convenient for guests looking to explore local attractions and conduct business.
Area for improvement
- High Price Point: Many guests find the hotel's pricing to be on the higher side, affecting its value for money.
- Busy Atmosphere: At times, the hotel can feel overcrowded, leading to a less peaceful experience for some guests.
- Booking Issues: There have been reports of reservation miscommunications, causing inconvenience upon arrival.
- Facility Maintenance: Some guests note that certain areas of the hotel require better maintenance or updating.
- Limited Pool Access: The swimming pool area is sometimes reported to be too crowded or restricted, diminishing its enjoyment.
Amenities
Kids pool
Extra beds/cribs
Breakfast available
Pool
![Spa](/_next/image?url=https%3A%2F%2Fstorage.googleapis.com%2Fratepunk-premium-strapi.appspot.com%2Fcherry_blossom_423bf40f68%2Fcherry_blossom_423bf40f68.png&w=32&q=75)
Spa
Hot Tub
Free WiFi
Laundry
Related hotel videos
RateScore
Total 432 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
booking
208 Reviews
9.0 / 10
expedia
224 Reviews
9.0 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Food
Location
Atmosphere
Breakfast
Amenities
Bar
Food was mentioned 16 times
Reviews based on Food
Good location and great view from the room. That is pretty much it for the positive feedback. Room was not clean especially the toilet. Toilet smells bad and this is because of not wiping the floors with soap. Smells like dried urine and it is so strong that i had to close the toilet door and bathroom door to sleep at nights. Food at the restaurant for breakfast was just ok.
Planned a short break and decided to come back to Ritz-Carlton Guangzhou for a 3 day 2 night staycation for some really lazy R&R. In short, another excellent stay as always. All level of staffs were pleasant and friendly plus always doing their best to please and make guests feel at home. Those whom I have met before could even recognise me and remember my name (and my bad for forgetting some of their names). Special mention for the Club Lounge team who were splendid and superb, always going the extra mile to ensure guests are comfortable and well taken care of. A big shout out to the team, Juno (team leader), Noah, Judy, Jason, Claudia, Ella, Lydia, Susie, Lisa and Jessica for doing a great job in making us feel so ever welcome and at home while we were there. Kudos to Lili (whom I always enjoy chatting with), the ever hardworking hotel manager for ensuring all staffs are doing a great job and a hotel well managed. For everything else, food all-round in the hotel were maintained at high quality, rooms were clean and well maintained, beds were super comfortable, amenities well stocked and the nice touch of a note from the new Hotel GM - Mr. Dale Parkington in welcoming us back again. Thank you very much Mr. Parkington and congratulations to you for having a great team! Honestly, there really isn't much negatives to pick on. Bonvoy Titanium Elite membership was also well recognised, I booked two rooms for this stay and as a suite was available, we were duly provided with the complimentary upgrade and Juno was even able to organise inter-connecting rooms for this stay. As of now, I am just looking forward to our next stay in December which I have already planned as a surprise anniversary celebration with my wife stay. I just can't wait and I am sure both my wife and daughter will be too!
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
General Info
Total number of rooms 350
Number of floors 38
Year Built 2008
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
15Download
157Upload
41Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.8
Coffee
$1.5 - $4.5
Beer 0.5L
$0.6 - $1
Meal, inexpensive restaurant
$1.9 - $6.4
Public transport, one-way ticket
$0.3 - $0.6
Taxi 1km (normal tariff)
$0.3 - $0.4
Meal for 2 people, mid-range restaurant, three-course
$15.4 - $44.8
Bottle of mid-range wine
$6.4 - $25.6
McMeal at McDonalds
$3.8 - $5.1
Coke/Pepsi 0.33L
$0.3 - $0.6
Public transport, monthly pass
$7.7 - $25.6
Gasoline (1 liter)
$1 - $1.2
Mobile phone monthly plan
$6.4 - $16.4
Fitness club, monthly fee
$12.8 - $44.8
Weather In Tianhe District
Precipitation In Tianhe District
Air Quality
Unhealthy
PM2.536
PM1056
66
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets or service animals