The Ritz-Carlton, Guangzhou

GaryYCK3 years ago

Planned a short break and decided to come back to Ritz-Carlton Guangzhou for a 3 day 2 night staycation for some really lazy R&R. In short, another excellent stay as always. All level of staffs were pleasant and friendly plus always doing their best to please and make guests feel at home. Those whom I have met before could even recognise me and remember my name (and my bad for forgetting some of their names). Special mention for the Club Lounge team who were splendid and superb, always going the extra mile to ensure guests are comfortable and well taken care of. A big shout out to the team, Juno (team leader), Noah, Judy, Jason, Claudia, Ella, Lydia, Susie, Lisa and Jessica for doing a great job in making us feel so ever welcome and at home while we were there. Kudos to Lili (whom I always enjoy chatting with), the ever hardworking hotel manager for ensuring all staffs are doing a great job and a hotel well managed. For everything else, food all-round in the hotel were maintained at high quality, rooms were clean and well maintained, beds were super comfortable, amenities well stocked and the nice touch of a note from the new Hotel GM - Mr. Dale Parkington in welcoming us back again. Thank you very much Mr. Parkington and congratulations to you for having a great team! Honestly, there really isn't much negatives to pick on. Bonvoy Titanium Elite membership was also well recognised, I booked two rooms for this stay and as a suite was available, we were duly provided with the complimentary upgrade and Juno was even able to organise inter-connecting rooms for this stay. As of now, I am just looking forward to our next stay in December which I have already planned as a surprise anniversary celebration with my wife stay. I just can't wait and I am sure both my wife and daughter will be too!