W Guangzhou

Maria B9 months ago

We’ve stayed at the W this past week for a business Expo. The rooms are lovely, clean and have everything you’d need with incredibly comfortable beds. The bathroom is big and every colleague has said they have a good view.||To say the service has been a let down would be an understatement, considering this is a 5* hotel. Not even sure where to begin but I’ll try.||There are around 40 of us staying for the week, on the first night the bar ran out of 3/5 options of red wine on the menu without replenishing the next day.. or even the rest of our visit. There are currently 2 red wines left on the menu. |Service is SLOW, it takes anywhere from 20-40 minutes to get a drink at the bar. We came down one evening and ordered a cocktail, it didn’t come for a while and when we asked why we were told the bartender was on a break and no one else was trained to make drinks… surely you’d have more than one barman from 5:30pm onwards, or not have your only barman on a break? Our drinks have been given to the wrong table countless times.|Even asking for a bill can take up to 30 minutes!||The food for breakfast is okay, mixture of western and Chinese options. The only thing letting it down is the temperature, none of the plates are warm and the hot plates aren’t very hot so often the breakfast items are cold. The dining area is also quite small for the amount of guests. I think I’ve been offered water or tea/coffee once this entire week, literally no one comes over to check that you have a drink. You have to ask for everything 5 times over before you get it, literally get better service in Nando’s. ||At lunch it’s basically the same story, there were different options each day and all of the food was generally very tasty just not always hot. It was nice having sushi & a sushimi bar. You can help yourself to tinned drinks (cola, 7up etc) and on some days we had a glass of water but most of the week nothing.||The reception isn’t in an obvious place when you walk in and there isn’t any signage. The lounge area looks pretty but there are only plug sockets on one tall table with very uncomfortable chairs.||I know this is a very mixed review but we definitely wouldn’t come back despite how lovely the rooms are. The hotel is beautiful but the service really has let it down, for an international hotel there are very few English speakers. Whilst I appreciate we haven’t learned mandarin I didn’t think we’d struggle to order a G&T.