Movich Casa del Alferez

Mary S (Doc)7 months ago

5/5

UPDATED REVIEW: 🌟🌟🌟🌟🌟 I initially rated the hotel 3 stars due to issues with broken curtains and door lock in Room 105. However, I'm delighted to update my review to 5 stars. The hotel staff went above and beyond to address the problems. They made several attempts to fix the curtains and, when unsuccessful, promptly moved me to another room, which turned out to be much better. The immediate action taken to resolve the issue was truly appreciated. Special mention to Leider, who not only followed through on my request but also helped me move my belongings to the new room. He ensured that the curtains in the new room were fully closable. He's a nice guy. The staff's dedication and assistance were exceptional. I highly recommend this hotel for its great price, excellent location, and, most importantly, its amazing staff. Also, the breakfast options were really good! 👍 ORIGINAL REVIEW: 🌟🌟🌟 The hotel is decent and in a pleasant area; the staff is friendly, and common areas are well-kept. However, deductions in stars are due to a few issues: 1) Curtains don't fully close. 2) The bottom lock of the glass door leading to a patio is broken. 3) The bathroom is outdated, and water leaks from one faucet control. I feel unsafe because my room is visible from outside (curtains won't fully close, and patio door lock is broken), I reported the issues. It took some time for them to send someone. A helpful staff member attempted to fix the curtain but couldn't, promising further assistance. Another staff member arrived later, but I had to leave for dinner. I still have a few days here; let's see if they address these concerns tomorrow or offer a different room without issues. I'll keep you posted.