The Best Western Plus Santa Marta Hotel is a well-regarded accommodation choice based on user reviews. It is praised for its service quality, location, and range of amenities. However, like any place, it does have its downsides, which are few but noted by guests.
1/5
Safety index
52 out of 100
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Business
Best Western Plus Santa Marta Hotel
8.6
(1,270 ratings)
Santa Marta, Colombia -
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420 m Parque de Los Novios
490 m Marina Santa Marta
490 m Santa Marta Cathedral
Hotel Overview
Hotel highlights
Location
Breakfast
Fitness
- Exceptional Location: Guests appreciate the hotel's prime location, close to key attractions and conveniences.
- Friendly Staff: The service provided by the staff is often highlighted for its friendliness and professionalism.
- Comfortable Rooms: Many reviews point out the comfort and cleanliness of the rooms, offering a restful night's stay.
- Quality Breakfast: The breakfast served is frequently mentioned as being of high quality, with a good variety of options available.
- Great Views: The hotel is known for offering spectacular views from certain rooms, adding to the overall guest experience.
Area for improvement
- Wi-Fi Connectivity Issues: Some guests have reported problems with the Wi-Fi, noting it can be unreliable.
- Limited Parking: The available parking space is considered insufficient by several visitors, which can be inconvenient.
- Room Noise Levels: Noise from adjoining rooms or the outside can occasionally disturb guests.
- Swimming Pool Size: A few reviewers have mentioned that the swimming pool is smaller than expected.
- Occasional Maintenance Issues: There have been sporadic reports of maintenance issues within rooms, such as air conditioning not working properly.
Amenities
Extra beds/cribs
Living/Dining area
Pool
Restaurant
Bar
Room service
Breakfast available
Air conditioning
Related hotel videos
8.6RateScore
Total 1,270 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.5
8.8
booking
910 Reviews
8.5 / 10
expedia
360 Reviews
8.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Breakfast
Fitness
Atmosphere
Pool
Cleanliness
Food
Amenities
Restaurant
Business
Bar
Nature
Sleep
Gym
Bathroom
Accessibility
Parking
Wi-Fi
Family
Transit
Air Conditioning
Location was mentioned 152 times
5% Negative89% Positive
Reviews based on Location
Sydney Whittum6 months ago
5/5
We LOVED our stay so much we came back at the end of our trip! The rooftop area is so luxurious with excellent views. Rooms are clean and modern. Front desk staff were so helpful and spoke English well. The restaurant “blue ribbon burger” is delicious!
Colm C6 months ago
My sons & I spent 3 days in Santa Marta in between our times in Cartagena & Minca. We spent 1 day in Playa Concha, one of the only beaches in Tayrona National Park easily accessible from Santa Marta. We happened to be in town for Christmas. There were lots of festivities in & around the town square & Bay area. We found a nice variety of restaurants. Try The Mexican for tasty & inexpensive tacos, etc or Radio Burger for hamburgers.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 126
Number of floors 15
Number of buildings/towers 1
Year Built 2016
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
14Download
117Upload
87Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Daytime safety
65 out of 100
Safe
Nighttime safety
35 out of 100
Unsafe
Santa Marta safety index
54
Overall Crime index
Moderate
An average rating of the crime categories
54 out of 100
Property crime severity
Moderate
51
Mugging or robbery 65/100
Car theft 36/100
Car break-ins 47/100
Home break-ins 46/100
Violent crime severity
High
61
Physical attacks 43/100
Racism or religion motivated attacks 23/100
Other crime severity
High
64
Insult or harassment in public 48/100
Corruption or bribery 72/100
Drug problem 54/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4
Coffee
$1.3 - $1.9
Beer 0.5L
$0.8 - $0.9
Meal, inexpensive restaurant
$2.8 - $3.5
Public transport, one-way ticket
$0.5 - $0.7
Meal for 2 people, mid-range restaurant, three-course
$30.4 - $36.6
Bottle of mid-range wine
$14
McMeal at McDonalds
$5.8 - $5.8
Coke/Pepsi 0.33L
$0.7 - $1.8
Gasoline (1 liter)
$0.6 - $0.9
Mobile phone monthly plan
$7.2 - $11.7
Fitness club, monthly fee
$14 - $18.7
Weather In Santa Marta
°C
°F
Air Quality
Unhealthy (For Sensitive Groups)
PM2.521
PM1048
46
Limited risk for sensitive individuals. Not recommended to do outdoor activities.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 15:00
Check out until 13:00
Children welcome
No pets, service animals welcome