Hilton Garden Inn Santa Marta is a well-reviewed accommodation option, offering a blend of comfort, convenience, and quality service. It caters to a wide range of guests, from families to business travelers, providing a pleasant stay with a variety of amenities to enhance the visitor's experience.
1/5
Safety index
52 out of 100
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Family
City
Hilton Garden Inn Santa Marta
8.6
(2,651 ratings)
Santa Marta, Colombia -
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210 m Marina Santa Marta
280 m Bahia de Santa Marta
490 m Parque de Los Novios
Hotel Overview
Hotel highlights
Location
Atmosphere
Breakfast
- Location: Prime location close to tourist attractions and the beach, making it convenient for sightseers and beachgoers.
- Staff: Friendly and helpful staff who go above and beyond to assist guests and enhance their stay.
- Rooms: Clean, spacious rooms with modern amenities, ensuring a comfortable stay.
- Breakfast: Varied and delicious breakfast options that cater to different dietary needs.
- Facilities: Well-maintained facilities including a swimming pool and fitness center, appealing to guests looking for relaxation or exercise.
Area for improvement
- Wi-Fi: Inconsistent Wi-Fi connection in some areas of the hotel, impacting guests' online activities.
- Noise: Some guests have reported noise issues, particularly from nearby construction sites or within the hotel, affecting relaxation.
- Parking: Limited or expensive parking options, which can be inconvenient for guests with vehicles.
- Bathroom: A few reports of bathroom facilities needing updates or repairs.
- Service Inconsistencies: Occasional service inconsistencies, where some guests felt the service did not meet their expectations.
Amenities
Microwave
Extra beds/cribs
Pool
Restaurant
Bar
Room service
Breakfast available
Pet friendly
Related hotel videos
8.6RateScore
Total 2,651 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.6
8.6
booking
2,108 Reviews
8.6 / 10
expedia
543 Reviews
8.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Fitness
Breakfast
Cleanliness
Atmosphere
Food
Pool
Amenities
Nature
Bar
Restaurant
Bathroom
Sleep
Family
Parking
Gym
Business
Accessibility
Kitchen
Air Conditioning
Entertainment
Beach
Nightlife
Wi-Fi
Location was mentioned 196 times
3% Negative90% Positive
Reviews based on Location
A K6 months ago
2/5
This hotel was a shock for us in terms service and food. The day we checked in we wanted to have lunch and tried out the restaurant in the hotel. The food was below average specifically the pork dish that a friend ordered was so dry. We didn't have a great experience with breakfast as well. I have stayed in much lesser rated hotels in costa rica but our experience have always been good. The front desk charged us for additional beers that we didn't buy from the shop inside. I contested it and the concierge said they will verify through video and we waited for 15 mins and they couldn't provide any evidence of that. Finally had to pay as we were getting late to checkout. Also they didn't care calling the taxi for our airport transfer, we got one from the street. Neither do they help in moving the luggage to your room. It's to be done by ourselves. They should probably advertise Hilton with no service. I will not recommend this place.
Monica H8 months ago
Do not come here despite the nice ambiance. You will be sad.||||This is the single worst hotel I have ever been to. The cleanliness is trash, I was given two rooms in succession, each worse than the last. The biggest problem is I specifically went here to get a nice mattress and clean sheets and this massive operation failed in the one thing they are required to do well!!! I am at a complete loss as to how this hotel is ranked so well for Santa Marta.||||This is literally our honeymoon and we have paid as low as $25/night for a private room in a little hostel and that was better than this $190/night place. ||||I am actually completely shocked at how crazy this is. Photos of the beds attached. ||||Front desk service 5/5. Refunded us immediately. ||||PS hostels with private rooms with boutique ambiance much better and far far cheaper, especially in person prices.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 132
Number of floors 17
Number of buildings/towers 1
Year Built 2018
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
14Download
116Upload
85Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Daytime safety
65 out of 100
Safe
Nighttime safety
35 out of 100
Unsafe
Santa Marta safety index
54
Overall Crime index
Moderate
An average rating of the crime categories
54 out of 100
Property crime severity
Moderate
51
Mugging or robbery 65/100
Car theft 36/100
Car break-ins 47/100
Home break-ins 46/100
Violent crime severity
High
61
Physical attacks 43/100
Racism or religion motivated attacks 23/100
Other crime severity
High
64
Insult or harassment in public 48/100
Corruption or bribery 72/100
Drug problem 54/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4
Coffee
$1.3 - $1.9
Beer 0.5L
$0.8 - $0.9
Meal, inexpensive restaurant
$2.8 - $3.5
Public transport, one-way ticket
$0.5 - $0.7
Meal for 2 people, mid-range restaurant, three-course
$30.4 - $36.6
Bottle of mid-range wine
$14
McMeal at McDonalds
$5.8 - $5.8
Coke/Pepsi 0.33L
$0.7 - $1.8
Gasoline (1 liter)
$0.6 - $0.9
Mobile phone monthly plan
$7.2 - $11.7
Fitness club, monthly fee
$14 - $18.7
Weather In Santa Marta
°C
°F
Air Quality
Unhealthy (For Sensitive Groups)
PM2.521
PM1048
46
Limited risk for sensitive individuals. Not recommended to do outdoor activities.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
Pets welcome (restrictions apply)