Hotel Arawak Upar

Jahyr Tovar2 years ago

1/5

Awful and lousy experience. First, we didn't get the room we booked through the Booking app, we booked and paid for a triple room with three twin beds (we are 4, me, my wife and 2 kids) and we got accommodated in a room with a single bed and a king (we got downgraded and didn't get the difference back). Front desk staff was not helpful when shown the Booking information in the app and insisted that 'to them' a twin is a single bed. They also kept insisting that one of the kids was 'free of charge' which clearly was not the issue for us. Second, the sheets in the bedroom were not clean, they had dirty spots on them, the bathroom was not clean either (cockroaches were found in it). And the AC was not cooling the room at all and when reported to the hotel staff they didn't do anything about it. Third, breakfast was rationed to tiny portions and when the kids wanted cereal we were confronted by the staff saying the kids couldn't get cereal. The staff serving the food on your plate was not wearing any kind of protective elements (no face mask, no hair net, no plastic gloves). Only good thing was location, supermarket nearby, restaurants, and a lot of commerce. Overall would not recommend, very poor attention and facilities.