Aquamare Beach Hotel & Spa

Julie Gillies8 months ago

4/5

Having visited the hotel in April 2022 (having just come out of lockdown in Cyprus), we loved the hotel so much that we booked again for April 2023. At that time, we had a superb room but not this time. Positives - the main hotel areas remain very clean, modern and the outdoor bar area has been improved. The variety of food available at breakfast and evening meal times (we were half board) was excellent and the quality too. The meat dishes were particularly good as were the fresh salad choices and desserts also. Tip, if you like omelettes, ask the chef for one as they cook them freshly to order whilst you wait - and will cook without oil also if you ask. All staff we encountered were fantastic. On the day we arrived, people recognised us and notably Demetrios (main bar) gave us a very lovely welcome and was pleased to see us again. The same happened with Marina. Marina and Anna were great at their jobs and all three staff members were also so welcoming and friendly when serving us - thank you so much, it made us feel like royalty. Negatives (most of which were not experienced on previous visit to hotel) … Pools - The indoor pool was freezing cold. On enquiring, was advised that the pool heating was switched off at beginning of April. This resulted in hardly anyone using yet the water streams were running constantly. We discovered that nearby hotels still had their pools heated. The outdoor pool was also extremely cold as this is not heated and not used by very many people either. This is seriously something that management should reconsider by extending heating the indoor pool until end of April at least as the sea also isn't warm either at that time of year. Our Room (319) was next to a cleaning store. Every morning, we were woken up at 7am by its door slamming more than once, with cleaners talking loudly and moving items in the store. We also know that room 219 occupants experienced the same issue as we did (although that room is carpeted unliked 319). There were Smokers on adjacent angled balcony constantly (this is the corner of the two angles of different corridors overlooking the outdoor bar area towards Paphos harbour} so had to keep closing the balcony door - ideally should be no smoking rooms on this angled area as in very close proximity to each other. People in surrounding rooms were constantly moving furniture and often late at night, making a loud scrapping sound - Not just one time but most days/nights. Carpets would be a bonus but I think possibly it could have been that beds were moved by cleaners making the beds and occupants returning them to where they wished them to be placed (ie they are all single beds pushed together for a double). Room 319 is in need or refurbishing as very tatty now with wood furnishings being chipped and wall canvas was falling apart - see photos. Bathroom tile Grout needs renewing as mouldy. The entry door to room from corridor lets light and sound in. Carpet along the corridor was stained in places. Blue beach towels provided to guests to use outdoors, swimming etc were often worn and stained.