Ubytování Zámecké Schody

Robert5 years ago

1/5

We came here very excited for our stay in Cesky Krumlov and were greeted by one of the more rude and unprofessional front desk people I have ever experienced. Would not help in explaining anything about the town and simply wanted money and to be done with us - not to mention she overcharged my card. Another day we politely asked to purchase waters downstairs from the fridge and the same person said she wouldn’t help us because she was too busy eating eggs and she does not have to work right now....excuse me there’s a sign that says the front desk is open from 10-17. Aside from the terrible and unfriendly service, the room was uncomfortable (hot, poor beds/pillows, outdated bathroom), loud from constant noise of tourists outside starting in the morning through late night (bar next door) and smelled of cigarettes. I can honestly deal with lesser quality of rooms but customer service is most important. I would highly recommend any other place that has a kinder front desk.