NH Collection Prague Carlo IV

Alan O6 months ago

I booked the Carlo IV for a 4 night city break for my Fiancee who has just turned 30. We were welcomed at the front door and helped in with our bags on arrival. Check in was fast. The room was clean and well fitted albeit not huge, however we did choose the lowest price room so this was to be expected. Iron, Ironing board, kettle, coffee machine, free water, mugs, hair dryer etc were all provided. The wardrobe had plenty of hangers and was large enough to hold our clothes. Weirdly the handles on the wardrobe were installed very unevenly, a very minor detail but we found it quirky! The toilet and bathroom were separate which wasn't an issue, but unusual for us. The hotel was very warm, especially as it was -10 outside a lot of the time. We actually turned our room heat to the minimum most of the time.||As it was January the Spa was never too busy and a really nice perk of the hotel. I purposely chose the hotel for its nice Spa compared to competitors and it didn't disappoint. The one thing I can fault were the 'waterfall' features in the pool were never on / working, all other aspects were in good working order. Robes and slippers were provided, as well as additional sauna blankets and spa towels whenever we headed down there. The breakfast buffet was fantastic, with attentive staff offering to tidy plates / extra coffee at all times.||On our 3rd night our TV would not turn off. As the plugs were inaccessible and the remote wouldn't work no one could turn it off! Staff moved us to another room (a small upgrade), this bathroom did have toilet and shower in one room. The bathroom also seemed to have newer fittings. It was a small inconvenience, but well handled.||I'd definitely recommend the hotel to other people. It's a short walk from old town with a high level of service and nice traditional fittings. There are other swanky hotels in the surrounding area.