Park Hotel & Spa Katharina

A. T.2 years ago

4/5

We really enjoyed our stay, nevertheless, we felt like some things were worth mentioning. Parking was extremely uncomfortable, I know the building is old and considering the location it is hard to make more room for parking, still, I just wasn’t a good experience, even if I drive a smaller car. The service was friendly, but a little bit over the top. We didn’t appreciate the constant small talk the head waiter initiated, for example. Also, we asked if the temperature of the pool could be adjusted, which it could not - in itself this wouldn’t be a problem but we had been told the water would be 32 degree Celsius, which was clearly a lie! The room was clean, quiet and the view was lovely - but the towel heater and the light on the mirror in the bathroom didn’t work. The maids were friendly but forgot to bring new spa towels. The spa treatments were lovely and the service extremely friendly, however, the front desk forgot to forward our wish to be treated together and not just parallel. The breakfast was really lovely, nothing to complain at all! The waiters were friendly, the buffet style breakfast was bounteous and really fresh, with lots of options! The spa itself was alright. There were two saunas included in the price and two additional ones bookable for extra payment. The pool was too cold for our liking and fairly small. We did not appreciate that children were allowed in the spa at all, as these are places of relaxation and it was really annoying and noisy! Also, the water station was empty during the duration of our stay and no one seemed to be bothered to fill it up! Very inconsiderate taking into account that drinking is so important when using the sauna Overall I would stay here again - we felt welcome and comfortable and were content with the cleanliness - I would, however, next time not use the pool but go to the Cassiopaia Therme straight away!