Wellness Privathotel Post an der Therme

kathy rettenberger6 years ago

3/5

Ideal location, excellent restaurant and, on the whole, helpful and friendly staff. The hotel markets itself as a “wellness” hotel and the spa area is modern and of a high standard. However, what is unclear and somewhat misleading on the website and in the brochures is that the treatments - massages etc. - are not available on demand and, if you do not happen to be there on a certain day, they are not available at all. The glossy marketing also leads one to believe that the treatment rooms are modern and of a high standard. This is not the case - they are in the basement and in need of renovation. As I booked my stay based on the “wellness” offer I was more than disappointed and feel the hotel should rectify this point if they wish to remain credible. The four star rating is, overall, inaccurate. Three stars would be more accurate as many facilities are very basic or do not exist at all. My room certainly did not resemble the rooms in the brochure or on the website and I suspect I was in the part of the hotel which had not yet been renovated. If the hotel is not busy it seems that reception closes early and the “bar” or “wine-bar”( a standard feature of 4 star hotels) does not open at all. As other reviewers have also noted - the seating arrangements for breakfast are most peculiar. There is no freedom of choice to sit where you like. The dining room is spacious and was almost empty but we were herded into a small side room which was full to overflowing. Our protests resulted in us being allocated seats at a table in a corner of the, otherwise empty, dining room. No explanation was given for this strange behaviour. On the positive side the food is excellent and the staff friendly and helpful. Depending on your budget, it can be considered good value.