Mercure Algeciras

Ngozi Russell8 months ago

4/5

I booked the 2 bed penthouse apartment which was advertised as having a full kitchen. Check in was smooth. The staff are very friendly. The room was clean and comfortable but we were missing 1 towel set. Reception said they had been having problems with towels and could not even give us a hand towel. So 3 of us had to share 2 bath towels. The kitchen was not as described. There was no kettle or microwave. There was barely enough crockery and there was no food prep crockery at all. Luckily, we were able to purchase a kitchen knife and other things from the local supermarket. The coffee machine was temperamental and whilst reception kept insisting that it could dispense hot water for tea, the reality was that it only dispensed water if there was a coffee pod in it. Tea and coffee facilities were poor. Thankfully, we had brought our own supplies. The teacups are like thimbles. Get larger disposable cups from the casino. We used the restaurant 1 night and ordered room service on another night. Food was hot and tasty but nothing special. Very limited menu. Red wine was chilled rather than room temperature but the staff very helpfully hunted me down a bottle that hadn't yet been put in the fridge. It meant I had to buy the whole bottle rather than having the 1 glass. The rest of the bottle went down the sink - it wasn't great tasting wine so I didn't cry about it. The view from the room was great - it was the best thing about it. We didn't use the balcony but noticed that it had 2 sun lounges (sans cushions) on it as well as the table with 4 chairs. All in all, the stay was adequate (we finally got the right amount of towels on day 2 and a kettle on day 3). 🙂