Photo Zabalburu Hotel in Bilbao is a decent accommodation option known for its commitment to providing a pleasant stay for guests. It has received mixed reviews, reflecting a diverse range of guest experiences. Below is a summary of the pros and cons mentioned by guests who have stayed at the hotel.
1/5
Safety index
92 out of 100
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Safe area
Photo Zabalburu Hotel
6.8
(3,495 ratings)
Bilbao, Spain -
show on map
770 m Plaza Moyua
910 m Ribera Market
1.05 km Plaza Nueva
Hotel Overview
Hotel highlights
Location
Atmosphere
- Central Location: Guests appreciate the hotel's proximity to various attractions and amenities in Bilbao.
- Friendly Staff: Many guests highlight the welcoming and helpful nature of the hotel staff.
- Cost-Effective: The hotel is regarded as a budget-friendly option for travelers seeking value for their money.
- Cleanliness: Several reviews mentioned the clean condition of the rooms and common areas.
- Quiet Environment: Many guests have noted the quiet atmosphere of the hotel, allowing for a restful sleep.
Area for improvement
Sleep
Accessibility
Bathroom
- Outdated Facilities: A common complaint among guests is the outdated state of the hotel's facilities.
- Small Rooms: Some guests have pointed out that the rooms tend to be on the smaller side.
- Occasional Maintenance Issues: There have been reports of occasional maintenance problems, such as plumbing or electrical issues.
- Limited Amenities: The hotel offers limited amenities compared to other accommodation options.
- Inconsistent WiFi: A number of guests have experienced issues with the WiFi connection being unreliable or slow.
Amenities
Microwave
Breakfast available
Parking available
Free WiFi
Housekeeping
Bar
Laundry
Business services
Related hotel videos
6.8RateScore
Total 3,495 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
6.8
6.8
booking
3,341 Reviews
6.8 / 10
expedia
154 Reviews
6.8 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Sleep
Location
Cleanliness
Accessibility
Bathroom
Amenities
Parking
Breakfast
Air Conditioning
Restaurant
Atmosphere
Entertainment
Wi-Fi
Bar
Transit
Food
Sleep was mentioned 109 times
71% Negative17% Positive
Reviews based on Sleep
Levy Rootz10 months ago
1/5
My experience was horrible from the check in to the check out . Soon as I arrived at the hotel , it looked like a homeless shelter or hostel . The building is very old once you walk in you can’t help but see the dirty carpet and dirty reception . No one bothers to clean as it looks . The check in was rather quick and then things start to go downhill when they tell me the hotel has no lifts whatsoever and all rooms are on the first and second floor . I was told I had to take my own luggage ( a 30 kg luggage suitcase plus a 10 kg hand luggage . Nobody helped me. After a long flight , this is the last thing I want to do . I even mentioned the risk of someone falling in the stairs and injuring themselves whilst attempting to carry heavy luggage by themselves in a narrow staircase . As I’m making my way to the room I can’t help but see how dirty the hotel is . They have stains on the carpet and the walls are literally peeling in every way possible , the hotel lacks of air con and natural light . It felt so crowded and there little space in between rooms to the point you actually share balconies and there no sense of privacy . The room allocated to me was dirty beyond belief . It was so small and the decoration makes it worst . I had to move the bed slightly to plug my charger and it is clear no one cleans behind what the eye can see . I couldnt sleep all night because it was noise coming from everywhere and someone kept banging on the wall as I’m watching tv . You can’t even watch tb without the noise travelling to another’s guest rooms . It was a lot of outside noise as it located in the city centre . Barely slept and it gotten so bad I decided to ask for a refund whilst in my room . Worst hotel I ever stayed in . Won’t return nor recommend . You are better off paying literally 5 euros extra and going somewhere decent . On the flip side , Expedia offered me a voucher for 25 euros as the hotel refused to issue a refund . I just think they should be kicked off the platform . The
vaf6665 years ago
We left it a little late to book a room in Bilbao for one night at the end of our holiday, so this was the best we could find at fairly late notice in our price range for one night on a weekend. I hope the weekday rates are cheaper, but it's definitely overpriced for what you get! It's a pretty decent central location and the staff all seemed nice enough. However, the hotel has seen better days and seems a bit run down. There's a strong musty kind of smell throughout (particularly noticeable in our room). When I walked into the room and put the card into the electricity thingy, it partially fell off the wall (!) - though it did go back on again and still worked. The bed was very soft and not especially comfortable, but the worst thing was how thin the walls are. I mean, noise generally carries in hotels, but this was ridiculous - the walls may as well have been curtains for all the good they did! You can hear EVERYTHING. I definitely did not get a good night's sleep, and nor did my other half who can usually sleep through allsorts. Water pressure in the shower was good, but other than the staff and the location, that's probably the only good thing I have to say. Would I stay here again? Not if I can help it.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 38
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
13Download
170Upload
130Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
58 out of 100
Risky
Nighttime safety
38 out of 100
Unsafe
Bilbao safety index
92
Overall Safety Index
Very Safe
An average rating of the six safety categories
92 out of 100
Women safety
Very Safe
Likelihood of inappropriate behavior against women.
89
Physical safety
Very Safe
Likelihood of injury due to harmful intent.
100
Property safety
Safe
Likelihood of theft.
71
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
91
LGBTQ safety
Very Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
100
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
52
Overall Crime index
Moderate
An average rating of the crime categories
52 out of 100
Property crime severity
Moderate
56
Mugging or robbery 55/100
Car theft 42/100
Car break-ins 49/100
Home break-ins 50/100
Violent crime severity
Moderate
52
Physical attacks 54/100
Racism or religion motivated attacks 36/100
Other crime severity
Moderate
55
Insult or harassment in public 49/100
Corruption or bribery 51/100
Drug problem 54/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.5 - $1.1
Coffee
$1.5 - $2
Beer 0.5L
$0.6 - $1.1
Meal, inexpensive restaurant
$12 - $15
Public transport, one-way ticket
$1 - $1.8
Taxi 1km (normal tariff)
$0.8 - $1.3
Meal for 2 people, mid-range restaurant, three-course
$50 - $90
Bottle of mid-range wine
$3 - $10
McMeal at McDonalds
$8 - $10
Coke/Pepsi 0.33L
$1.8 - $2.5
Public transport, monthly pass
$30 - $46
Gasoline (1 liter)
$1.5 - $1.8
Mobile phone monthly plan
$10 - $20
Fitness club, monthly fee
$35 - $50
Weather In Bilbao
°C
°F
Precipitation In Bilbao
mm
in
Air Quality
Moderate
PM2.512
PM1021
27
Slight concern for sensitive groups. Most can continue outdoor activities.
Drinkable Water Quality
Poor
Water quality is very low. Consider alternative water drinking options.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 14:00
Check out until 12:00
Children welcome
No pets