Hotel Arbaso

Shilpi P7 months ago

My husband and I loved Arbaso Hotel and the location is perfect for taking tours and to go for pintxos. From many hotels including Ritz Carlton and Conrad we have stayed in; this one for sure left an indelible mark, in a positive way! As soon as we got out of our car by valet parking, we were received by Adrian, a wonderful person who not only helped transport our luggage to our rooms, showed some of the features of our room but also shared information on where we could go to see part of the Game of Thrones shooting that took place on the Itzurun Beach in Zumaia. He shared that information when I mentioned that we are fans of Game of Thrones. ||What struck us upon setting foot inside the hotel, the staff of Arbaso- were pleasant, genuine, welcoming, warm, and ready to check us in. While we couldn't get an upgrade because the hotel was full and there was a football match, we still loved our stay. Unlike other hotels, this hotel sets apart from the rest by removing barriers between the customers, which us, and the staff for check-in and check-out. I liked this concept about Arbaso, where the staff was sitting at the long table and not behind the counters like most hotels. This removal of barriers makes it more personable and the hiring of the "right" staff adds a warm reception. ||The service was immaculate and while that is important, it is the staff that adds warmth to the experience! ||I have to say it is your staff, and the "right" staff for the check-in and check-out that highlighted our stay at Arbaso, they need to be recognized and are of much deserving accolades. Their names are: Begona, Inaki, Miriam, Gorka (front table check-in and check-out) and of course Adrian. Even on the day of the departure, all of them were wonderful, including Adrian. ||We will recommend this hotel to our friends and family members. As a couple, we travel a lot and keep on returning to Spain because we love the people of Spain and its culture. If we ever come back to San Sebastian, we plan to stay at Arbaso and hope to get an upgrade next time. Thank you to your wonderful staff and please share this compliment, they are so deserving of recognition.