Verse Luxe Hotel Wahid Hasyim

Vany Vanessa8 months ago

1/5

Staff is super unfriendly, far from what hospitality means. I would not go back to stay at this hotel and I would not recommend people to stay here. There were 2 reception guys, one was amazingly denying all of our requests. Room is okay, but quite dirty and the air conditioner is broken when I checked in. The plumbing is leaking, jet spray is leaking. I don’t know what else is not working. Location is quite nice, heart of the city, but lack of parking space. 1. Bad Service The receptionist was not friendly at all and far from having the hospitality. We added a special request of having 1 Double Bed room, and 1 Twin Room. And the receptionist replied “But you only requested that right? On our system, you booked 2 Twin Rooms. So, you get 2 twin rooms.” When asked about when’s the next available date for the Double Room, he said “Right now it’s fully booked.” Until the next day, with a different receptionist, we could easily be moved to another room as per requested. 2. Dirty room I had to deal with cockroaches in the bathroom. After cleaning the room, they specifically closed the sink valve because there’s bad odor coming from there. I had to wipe the dust on the bed head, it was all grey and dusty. 3. I lost my hairdryer unit I put mine on the table for an easy access, left the hotel, came back and it was gone. The staff didn’t respond until right now, and their WhatsApp number is not replying, I called their number, they never pick up. Overall, a very bad experience, a very bad management, please stay away from this hotel!