The Leaf Jimbaran

Y Reds6 months ago

2/5

Just for the record my 2 star rating refers to the facilities at the resort and not the staff. Yudi, Isma and team are absolutely amazing and deserve 5 stars for their service and hospitality and for going out of their way to make our stay as comfortable as possible. Some positives: 1. Our concerns were all addressed by the staff and alternatives provided 2. We were offered complimentary shuttle service around Jimbaran due to the issues mentioned below 3. I was given a health smoothie complimentary when I got a cold For constructive criticism I would say the following; 1. The bathroom and toilet needs to be upgraded in the villas. It is dated and has not been maintained so much so that there is mould, damp, discoloration and musty smells. 2. On opening the sink tap one morning we had a slurry of green sludge coming out of the tap. 3. The pool needs a more effective filtration system to get rid of the small insects and dust that settles on the surface of the pool 4. I understand that this a tropical resort however if you want to have outdoor kitchens, showers and toilets these areas need to be fumigated. We stayed at other resorts in Bali and Gili and did not experience the large amount of insects including cockroaches and lizards as we did during our stay at the Leaf 5. The laundry needs to be washed using higher quality detergents as our bedding and robes had stains on it 6. The rooms need to be checked prior to check in to make sure everything is in order prior to guests been handed the room keys 7. There should be a small fridge in the room itself given the large amount of insects at night I would not go out to the fridge in the middle of the night