Holiday Inn Kolkata Airport, an IHG Hotel

Neelu George7 months ago

2/5

The house keeping and maintenance of the room was awful. The towels were given only on request, the room wasn't cleaned properly even at check in. The bathroom was quite badly maintained. Complaints had to be raised repeatedly for cleaning the room. One member of the staff stood watch over the rating and told us what to mark, saying it would affect their jobs if a less than excellent rating was given. She snatched the phone out of my daughter's hands to give the hotel an excellent rating. She mounted a lot of pressure on us to review the hotel before we checked out even though we were being delayed for our flight. When I expressed my dissatisfaction with the room she tried to excuse it by saying it was because "the hotel was getting older day by day". The F&B was a happy exception. The staff at the breakfast buffet was very courteous, attentive and extremely helpful. Food was excellent and so was the service. The breakfast was one of the best breakfasts I've had. It was the silver lining in the otherwise mediocre hotel.