Taj City Centre New Town Kolkata

Mahmudur Khan9 months ago

5/5

We recently had the pleasure of staying at the Taj City Centre New Town and we must say, it was a delightful experience. The hotel is located in the heart of New Town and is easily accessible from the airport, shopping centre, restaurants and other parts of the city. Upon arrival, we were greeted by a warm and friendly staff who made us feel right at home like our own relatives & friends. The check-in process was smooth and efficient, and we were quickly shown to our room. The room was spacious, clean, and well-appointed with all the amenities one would expect from a luxury hotel. The bed and linens were very comfortable and the room & bathroom were modern and well-maintained with all the facilities & beautiful views. One of the standout features of the hotel is the dining options. There are several restaurants on-site, each with its own unique cuisine and ambiance. We had the pleasure of dining at the restaurants, which offered the extensive menu of authentic dishes that were delicious and both flavorful & beautifully presented. In terms of amenities, the hotel has everything one could need for a comfortable and enjoyable stay. There is well-equipped gym, spa, swimming pool and other facilities in the hotel. The hotel is well maintained & very secured and all the staff were very well behaved, hospitable, friendly, helpful and welcoming. We would like to mention, Mr Avijit & Ms Neha from house keeping who made our stay very comfortable & enjoyable. Mr. Sohel (Manager), Mr Debanik, Mr Kashif and Ms Carol are amazing staff and their hospitality made our stay wonderful. Mr Bishwas & Mr Abhijeet were the best door greeters. These employees are the real asset of the hotel. Overall, we highly recommend the Taj City Centre New Town Hotel for anyone looking for a luxurious and enjoyable stay in Kolkata. The staff, amenities, and location make it an excellent choice for both business and leisure travelers. We’ll definitely come back to Taj City Centre New Town, Kolkata. N.B. Just for the improvement of the hotel management, these points were noted; “The front desk managers and receptionists need more professional trainings in terms of providing accurate information. They need to improve their listening when people call and sometimes Managers need to know how to provide better services to keep the goodwill of the company/hotel” Thank you so so much…😊. Kind regards, Rony & Mohona (Room no. 924)