The Sky Imperial Shahi Hotels & Resort

Shaelesh Maheswari6 months ago

1/5

*The hotel manager says he is not responsible for anything in the hotel as he is under paid* Booked this overhyped dharamshala or Sarai whatever you may call it because most certainly they aren't a hotel no matter how much they claim. It was a terrible experience early morning as we went for a shower. I discovered my room had no hot water,then I asked my mother and in laws in the adjoining room and they were facing the same issue. I called their reception and they said 10 minutes. The 10 minutes lasted for over one hour and we missed our desired darshan time. By then there was a ruckus on the entire floor as their was no hot water in any of the rooms. Now it is a difficult choice to bath with cold water in the Rajasthan winters and my father in law is a kidney patient. so my wife went down to the reception where there were other guests who were complaining. It was almost a ruckus. One guest said his daughter had a food poisoning due to the terrible food in the restaurant this place runs. After over 30 minutes of argument their Manager Kuldeep concluded that the charges for the rooms are paid to their bosses and he is a mere employee being paid Rs.12000 per month and hence he cannot take any responsibility for any thing. He said he cannot claim responsibility if anyone is travelling with any patient or has a food poisoning. He said please bath with the cold water or go around complaining. All he could do was as to offer free brekfast as of customers are beggars. After that I even called their central office but still no response. And yes the hotel beds are stinky,no mineral water is offered,only 1 tea bag in a room (Mr.Kuldeep is a bit underpaid so he has to do some cost cutting) Anywhich ways do not buy their overpriced rooms because you would just help the case of underpaid Mr.Kuldeep and suffer.