Gardaland Adventure Hotel

Maha Kassis2 years ago

2/5

This is our second day here. I have a very bad feeling about the hotel. I have been in many hotels during my life (4-5 stars). This year alone, gardaland adventure hotel is the 6th hotel i stay in. The price of the hotel is expensive as it should be to such a theme hotel, however the TREATMENT IS VERY CHEAP!!!! In all the hotels i stayed in before, i usually pay extras and taxes at checkout. In all restaurants in the world you pay after eating. But here, in this hotel, they act the opposite to these universal codes. I am even afraid they will charge me in advance to any additional breath i take here. I had to pay city taxes at the arrival and had to stand in a long time to pay for breakfast before entering the breakfast area. I felt humiliated because they made me feel as though i am a thief who is going to escape after eating. Surely the hotel will answer saying this is their policy, but excuse me to say this policy sucks. Moreover, i had to rent towels for the swimming pool, 2 Euros each. Alas, what a 5-star hotel takes money for towels??? Another policy??? Please add the rental amount of towels to the hotel fees and spare us and you this embarrassment. The hotel itself as a building is nice. The rooms are nicely decorated. There is a lot of parking spaces. The staff is generally ok, though one of them was rude to my teenage daughter. However, all the good things in the hotel diminishes and disappear because if their cheap policies of payments. I am not saying don’t go there, but be emotionally prepared for this treatment. By the way, in this trip to Italy i’ve been to another 3 hotels (Rome, Florence, Milan)… they never asked to pay at arrival.