Rosapetra Spa Resort

OnlyFiveStars10 months ago

Honestly, I do not know where to start. Each of the departments is flawed, understaffed and poorly run. The new Management is trying to recover from inheriting a property in decline. There is a very, very, very long road ahead.||||First and foremost,: attitude must change! The adage that the Customer/Guest is always right, does not come even close to vocabulary at Rosapetra. ||If a rotten egg is served for breakfast, it is the guest's palate or the guest's taste buds that must be having an issue, because the carton of eggs "was just delivered" and therefore: "there could not be a rotten eggs inside". Meanwhile the guest is becoming ill, but...who cares?||||When housekeeping breaks personal items in the room, the denial and the stonewalling only rival those of a political candidate with 1% of the votes who claims (s)he is going to be the winner. Unfortunately, when forced to admit the deed, the staff closes ranks and your item(s) is gone.||||When the SPA, makes major mistakes on day/time of your appointment(s), it is your fault. You, the Customer, is in the wrong for showing up on time. Ms. Eleonora (SPA Manager of sort) reminds you that her staff cannot make a mistake. They are the all-knowing, all understanding. You are just the idiot paying their salaries.||||When the guest spends over $1000 (one thousand) per night, and the reservation INCLUDES a full English-style breakfast, one quickly finds out that an omelette or a toast are not included. In fact, there is a long list of items NOT included in the breakfast. 5 stars...really? However, if one queries the Restaurant's Manager about the aforementioned charges, he will dazzle you with stories of how long it takes to cook an omelette versus 3 sunny side up style eggs. The embellishment continues detailing how the ham comes from a very special farm and it must be charged extra when put in a toast. It would be funny if it were not tragic and unbecoming.||||If you book the standard room, you better travel light, very light, because there is no space for luggage in the prison cell size room. (I have never been to prison). Orange is the new black docet.||||Do you want a mattress brought to the terrace? Expect to wait for 45 minutes. The same is true if you order room service: one hour wait and it is delivered cold, but that is just because the restaurant is understaffed. ||||Every item is charged as an extra, I am surprised that the elevator does not have a coin slot.||||The head Concierge with a "local" pedigree cannot find a train schedule, even if you type the departure and arrival points for him. Oh well, it is your fault: if you would just travel by air like all other guests!!! However he is very good in taking kick-backs from the "hand picked" safe taxi drivers.||||The new Mandarin Oriental will open 4 minutes down the street, in the old Cristallo. Those in the know will flock to a real 5 stars property. ||The Aman Rosa Alpina (not Rosapetra) will open 50 minutes further away. ||||There is a gentleman from Sri Lanka. He is one of those employees without a title who indeed does all the work, with a visceral passion for service. Perhaps, he should run the place.