Ca' del Moro Wine Retreat

Lady Butterfly3 years ago

1/5

We are very busy, patient people and rarely write reviews but the experience we got from this place left a very bad taste in our mouth and we see fit to share our experience so that no one has to go through what we went through. I can first start with the good, the place is quite beautiful, the rooms are very clean and very nicely decorated. But this is nothing if the service offered is very bad /mediocre (takes the icing of the cake). The Head chef David together with the manager Claudia totally ruined our last leg of our holiday. David (the head chef) was not only extremely unprofessional but also very RUDE. It happened that we were the only customers in the hotel during that time and in our first night there during dinner the head chef and his team were watching football and shouting from the top of their lungs. The second night of our dinner was the worst, we got very terrible to non existent service and they even burnt our food and we had to drive all the way to Verona late in the night (10 PM) to find food ( keep in mind we have a 1 year old and a 6 year old). Lastly on our last day (we decided to leave for another place due to the horrible service we received over the period of our stay) over breakfast, the Chef David refused to re- make eggs that he intentionally made raw and running for our 6 year old (even after we kindly requested for it to be properly cooked in the first place. Some of his colleagues were in disbelief of his behaviour and even had to apologise on his behalf). His service and mannerism was so despicable for a chef who bragged about working for Inter Milan. He has to learn to be humble and actually take a course on customer service if he wants to work in the hospitality industry. Moving forward the manager we believe her name was Claudia, was also very unprofessional, shouting at the waiting staff in front of the customers and even going into the extend of flirting with the head chef in front of us. The only people that we can recommend from this place was Almo and GianLuca both very humble and professional. We highly recommend Almo who gave us a tour of the property , listened to our feedback and apologised on behalf of his colleagues. The owner should look into making him the overall manager because of his over the top customer service.