Hermitage Resort & Thermal Spa

8.3

Good (842 ratings)

Ischia, Italy -

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490 m Piazza degli Eroi

560 m Via Vittoria Colonna

1.05 km Terme di Ischia

Hotel Overview

Hermitage Resort & Thermal Spa in Ischia is a luxurious hotel offering a blend of comfort, relaxation, and wellness. According to user reviews, it provides a comprehensive hospitality experience with its thermal spa facilities, exceptional service, and serene atmosphere. Guests have highlighted several positive aspects that contribute to a memorable stay, as well as some areas for improvement.

Hotel highlights

Thermal Spa Facilities: Guests rave about the extensive and well-maintained thermal spa facilities, which provide a relaxing and therapeutic experience.
Scenic Location: The serene and picturesque location adds to the relaxation and enjoyment of guests, with beautiful views surrounding the property.
Quality of Service: The staff is praised for their professionalism, friendliness, and commitment to ensuring a comfortable stay for guests.
Culinary Offerings: The dining options receive compliments for the quality and variety of food, catering to different taste preferences.
Clean and Comfortable Rooms: The accommodations are highlighted for their cleanliness and comfort, offering a restful sleep experience.

Area for improvement

High Costs: Some guests feel that the prices for both rooms and additional services are on the higher side, impacting the overall value for money.
Wi-Fi Connectivity: Issues with Wi-Fi strength and connectivity in certain areas of the hotel have been reported, causing inconvenience.
Reservation System: There have been some complaints about the reservation system being complicated or prone to errors, leading to booking difficulties.
Limited Parking Space: Guests have pointed out the limited availability of parking spaces, which can be a hassle for those traveling by car.
Seasonal Crowds: During peak seasons, the resort can get crowded, affecting the personal service experience and accessibility to facilities.