Hotel Terme Alexander

Dawn A9 months ago

Great food, amazing waiter, shame the reception staff and manager weren’t so accommodating. We booked half board and we’re advised on arrival that men were only allowed in the restaurant with long trousers on (do they not realise this is the 21st century!) - my husband hadn’t brought any (bearing in mind the 30 degree forecast). The way the reception staff spoke to us was appalling, followed up by the manager ‘telling off’ the waiter in the middle of restaurant was embarrassing for him as well as us. I don’t know what hotels these days can afford to loose customers spending money on drinks because they think someone wearing smart shorts in a restaurant is ‘unacceptable’. This place needs needs to sort out its customer service, which is a shame because the waiters and the food are good