Antonello Colonna Resort & SPA

Valentina D'Orazi1 year ago

1/5

Extremely Disappointed with the Hotel's False Vegan Meal Promise I recently had the unfortunate experience of staying at Antonello Colonna SPA resort, and I must express my profound disappointment with their blatant disregard for their promise to accommodate my vegan dietary requirements. The discrepancy between their confirmation email and the reality of my stay was truly disheartening. When I initially made my booking, I was pleased to receive a confirmation email assuring me that the hotel would cater to my vegan needs. This led me to believe that I would be able to enjoy a satisfying and varied culinary experience during my stay. Unfortunately, the hotel's actions fell far short of their words, leaving me feeling neglected and unimportant as a guest. Upon attending the aperitivo, I was met with a tray of raw vegetables drizzled with oil as the extent of their vegan offering. This lackluster attempt at catering to my dietary needs was both embarrassing and insulting. It demonstrated a complete lack of understanding and effort on the part of the hotel to provide a thoughtfully prepared vegan option. To my dismay, matters did not improve at dinner. I was met with indifference and apathy from the staff when I inquired about vegan options. They nonchalantly suggested that they might be able to find a single dish that could be modified to fit my requirements. This dismissive response left me feeling marginalized and as though my dietary needs were an inconvenience rather than a legitimate concern. When it came time for dessert, I was met with yet another disappointment. The staff informed me that there were no vegan dessert options available on the menu. This lack of consideration and forethought was disconcerting, especially considering the premium price I paid for my stay (350 Euro per night!). It is simply unacceptable for a hotel of this caliber not to have a basic selection of vegan desserts readily available. In addition to the culinary letdown, I must also express my dissatisfaction with the spa facilities. Given the price, I expected a more spacious and well-equipped spa. The hotel's failure to live up to their promise of accommodating vegan needs, the lack of effort in providing suitable options, the absence of vegan desserts, and the underwhelming spa facilities have left an indelibly negative impression on my stay. It is my sincere hope that the management takes these critiques seriously and makes substantial improvements to ensure a more inclusive and satisfactory experience for all guests in the future.