ODSweet Duomo Milano Hotel

Antoniazc10 months ago

I had my eye on this hotel, as we visited Milan last year but as I was travelling with others, we booked elsewhere, which was much less expensive and well worth it. This year because I was travelling alone with my children who saw the photos and imagined that the candy canes and chocolate bunnies would be there, I made this trip about them and proceeded to book the hotel, despite it being expensive. I tried to book for one adult and two kids but was informed that children above the age of 2 are considered adults at the property. I requested the “marshmallow room”, as this is the one my children really wanted and was told through email that they would do their best to assign the room upon availability, which was also clear upon booking. I also asked for a possible early check-in and was told the Policy of the hotel was a 2pm check-in but that they would be glad to check us in earlier if the room was available. I understand that it was a busy time and obviously no availability of either, but a response stating that they would be giving us the “chocolate room” and no chance of an early check in would have been courteous, to say the least so that I could inform the kids in advance. Upon arrival, I was shown the double bed and informed very kindly that if the 3 of us didn’t want to share, they would open the sofa bed at 6pm to allow for the 3 of us to sleep, which they kindly did. However, as they had informed me that the price was for 3 adults, I expected 3 beds to be ready. The lady also informed me that the telephone was not working but that the Reception could be reached through WhatsApp. At that time there was no mention of the Wifi not working. After discovering that my kids were using mobile data and many repeated efforts to connect to the internet, I messaged to ask about the Wifi and was informed that due to the recent bad weather, they were having some trouble with the network. I tried to find something on TV for my child to keep busy with but there were only news channels in English. The Reception informed me through WhatsApp that Netflix was available if I had my own account. I was happy to use it but there was no connection. I informed them through WhatsApp of this saying that since there was no Wifi there was no connection and was then informed that there was Wifi but that it was slow. I sent a screenshot of the tv screen and informed them that there was no connection and received a message telling me to switch it off and wait for a few minutes and try again, which I did, to no avail.|Nobody bothered to follow-up. The whole thing was just ignored. |I want to give credit where it’s due and be fair to people who are looking for places to stay. The location is very good. They have Dyson products and other nice touches like a minibar with free drinks and other sweets and chocolates. The Staff at breakfast were very helpful. The Breakfast was also very good and the hotel was very clean. Had it not been so expensive, or had the Hotel shown any acknowledgement of not being able to follow through with any of my requests, I could have possibly overlooked no Wifi. For me personally, traveling alone with 2 kids, I found the Hotel very lacking in consideration. Perhaps to other travellers or locals, Wifi is not of essence but had I known in advance of the “troubles”, I definitely would not have spent €1,992 to stay there for 2 nights.