Eureka Palace Hotel Spa Resort, located in Syracuse, has garnered various opinions from its guests. Based on user reviews, this hotel offers a blend of positive experiences and areas that could be improved. Here's a summary of the good and the bad according to guests.
1/5
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Spa
Eureka Palace Hotel Spa Resort
8.2
(1,642 ratings)
City of Syracuse, United States -
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7.5 km Fontane Bianche Beach
9 km Greek Theatre of Syracuse
9 km Lungomare di Ortigia
Hotel Overview
Hotel highlights
Fitness
Wellness
Cleanliness
- Location: Guests appreciate the scenic and tranquil location, offering a relaxing getaway.
- Spa Facilities: The spa facilities come highly recommended, providing a range of treatments and a peaceful environment.
- Room Comfort: Many find the rooms comfortable and well-appointed, contributing to a restful stay.
- Swimming Pools: The hotel's swimming pools, including outdoor options, are often highlighted as clean and enjoyable.
- Staff Service: The professionalism and friendliness of the staff are frequently complimented.
Area for improvement
Sleep
- Maintenance Issues: Some reviews express concerns over maintenance and cleanliness in certain areas of the hotel.
- Quality of Food: The quality and variety of food available are points of dissatisfaction for some guests.
- WiFi Connectivity: A common complaint pertains to the WiFi service, which is often described as poor or unreliable.
- Value for Money: A number of guests feel that the overall experience does not justify the price paid.
- Location Convenience: While the location is praised for its beauty, some find it inconvenient for accessing local attractions or amenities.
Amenities
Tennis court
Extra beds/cribs
Pool
Breakfast included
Spa
Hot Tub
Pet friendly
Parking included
Related hotel videos
8.2RateScore
Total 1,642 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.2
8.0
booking
1,407 Reviews
8.2 / 10
expedia
235 Reviews
8.0 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Fitness
Wellness
Cleanliness
Breakfast
Spa
Pool
Food
Atmosphere
Location
Amenities
Sleep
Restaurant
Bathroom
Family
Bar
Gym
Nature
Hot Tub
Parking
Accessibility
Kitchen
Nightlife
Business
Couples
Entertainment
Air Conditioning
Fitness was mentioned 130 times
18% Negative72% Positive
Reviews based on Fitness
Soma Nyári5 months ago
3/5
Great breakfast. Great view from the room. Parking is a plus. Free and well equiped gym is a plus. Room was little neglected, dirty walls and water damage on ceiling, wall mounted table was hanging. Very dirty toilet seat, yellow stains on the underside, had to clean it ourselves, otherwise no complaint for the hygiene. But noise insulation is very weak for the rooms, lot of noises from the other rooms and doorway. It was nowhere mentioned during reservation that the spa is 35eur a person an hour. Double checked it. Staff was less enthusiastic as usual.
Valerie Guillobez1 year ago
1/5
The hotel has 4 stars, lost one star already. Dangerous! Do not use the baby cots, they are not safe, the mattresses are smaller than the cots and they don't have cot sheets, they use single bed sheets instead. Our baby got trapped under the mattress, with the sheets. The hotel did nothing to solve the problem apart from proposing an even worse fitting mattress, and still made us pay a supplement for the cot that could have killed our baby. We also had a leak in the bathroom, brown water from the tap, and the outside pool is closed.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 106
Number of floors 4
Number of buildings/towers 1
Year Built 2009
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
54Download
8Upload
7Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.2 - $1
Coffee
$1 - $2
Beer 0.5L
$1 - $2.5
Meal, inexpensive restaurant
$10 - $20
Public transport, one-way ticket
$1 - $2
Taxi 1km (normal tariff)
$1 - $1
Meal for 2 people, mid-range restaurant, three-course
$40 - $80
Bottle of mid-range wine
$3 - $10
McMeal at McDonalds
$7 - $10
Coke/Pepsi 0.33L
$1.5 - $2
Public transport, monthly pass
$20 - $70
Gasoline (1 liter)
$1.7 - $2.2
Mobile phone monthly plan
$10 - $15
Fitness club, monthly fee
$35 - $70
Weather In City of Syracuse
°C
°F
Precipitation In City of Syracuse
mm
in
Air Quality
Unhealthy (For Sensitive Groups)
PM2.516
PM1024
56
Limited risk for sensitive individuals. Not recommended to do outdoor activities.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 11:00
Children welcome
Pets welcome