La Tonnara di Bonagia Resort

Malcolm Borg11 months ago

2/5

We just spent 5 days in the resort. We were a group of 18 in 4 separate rooms and this is my review of the place: Pros: Pictueresque hotel with a lovely location. The pool and beach are wonderful and breakfast quality was excellent. Entertainment staff at the pool were really friendly. Cons: The worst part of the resort is the lack of Airconditioning in the rooms. The weather was extremely hot and the family rooms consisting of 2 bedrooms and a lounge area had a single portable air conditioner and old ceiling fans. This made sleep very uncomfortable partly ruining the holiday. There is also no wifi across the resort and no fitness facilities. Service at dinner and breakfast unfortunately was not great and the front desk were also not very accommodating. Overall I wouldn't stay at this resort again. **Edit in Reply to Hotel Manager Response** In view of the inaccurate and disappointing response from the management I will provide more details. It is correct that after my wife complained we were offered an alternative smaller room away from the rest of the family but she opted for a fan for the second bedroom rather than try to squeeze our family of 5 into a smaller room. Regardless the point is that there is a whole wing of the hotel (2 of the older buildings) that do not have central AC and we were all given these rooms in the first place. We were scheduled to leave on the 18th July on a night flight. We were not offered a late checkout even though we requested it. Shortly after check-out I felt violently sick. I initially spent several hours in the luggage room (referred to as the guest room below) as it is the only public space that is air-conditioned apart from the reception area. During this time the only interaction from the staff was to ask to leave the door open as the staff had to walk in and out of the room. As I needed to lie down I moved to the non-air conditioned lobby to lie down on a couch there. Despite appearing sick no-one asked after me and my wife had to ask for a fan for me as I was sweating profusely in the heat. That evening I had to cancel my flight so my wife booked another room for us alone whilst the rest of my party left on the scheduled flight. We had no option but to rent a room for the night as I was too sick to move. We checked in to the room at 10pm on the 18th but the next day we had to pay an extra 50 euros to extend our check-out from midday to 5.30 pm when we left for the airport for our rescheduled flight.This despite the fact that the hotel were informed that we needed a late checkout because I was unwell. I am very well travelled and have stayed in hundreds of hotels and resorts including several all over Sicily, so my criticism is very well informed. I expected the hotel response to acknowledge the issue of the air-conditioning and seek to resolve it as this will be a major pain point for guests in the future. Instead I received a defensive reply suggesting that they are unaware what a major shortcoming this represents.