JW Marriott Venice Resort & Spa

Timothy S8 months ago

I approach hotels reviews from a customer loyalty perspective since I have stayed over 7 years in hotels in the past 28 years. I now have 1277 nights in Bonvoy hotels (3.5 years) so I tend to be picky on certain things. ||In past business travel I was not usually able to stay in 4 or 5 star hotels, but I have managed to stay in enough JW Hotels over the years to compare. In my 1,277 nights in Marriott hotels, I cannot remember any hotel as nice as this JW Venice, and we could not even enjoy half of the resort due to bad weather. What a gem this place is. We wish we could have stayed in warmer and drier months to really enjoy everything offered on the grounds….from picnics to cooking lessons, but maybe another time we will have an opportunity.||I stayed with my family, on points, and with Titanium Status. My room was upgraded with Suite Night Rewards, but I suspect this staff would have upgraded us anyway. Breakfast was free for my entire family due to my status, and very much appreciated. This breakfast team could teach other hotels staff how to make sure the customers start off their day happy and content. This staff worked as a team like I have rarely seen in other hotels. Beatrice was a delightful woman, as were the other ladies who attended us daily. We had fresh, well prepared food, delicious coffee, and great service….what else could one ask for?||My Marriott status was recognized throughout our stay with small tokens of appreciation…..chocolates, snacks, etc. These gestures really warm the heart and puts a smile on the faces of my family.||Part of the reason I give such high marks for this hotel isn’t just the cleanliness, the appearance, location, and activities, but because the staff was so amazing and genuine throughout our stay. Housekeeping was fantastic, as was front desk, waiters, and everyone else we encountered.||If I had to give criticism on any aspect of the stay, it would be on the bartender staff. There just seemed to be a disposition (attitude) that wasn’t the same as the rest of the staff. Our sample was more than one night, so it wasn’t just a bad day. Maybe we were just spoiled by everyone else.||Anyway, well done by all and I hope we can return one day.