Best Western Plus Westlands in Nairobi is a hotel that has garnered attention for both its strengths and areas of improvement, as noted by guests who have shared their experiences. It features amenities and services that aim to cater to a variety of needs, providing a comfortable and convenient stay for travelers.
1/5
Safety index
46 out of 100
Show All Photos
Business
Best Western Plus Westlands
8.7
(1,221 ratings)
Nairobi, Kenya -
show on map
Nearby The Sarit Centre
700 m Westgate Shopping Mall
1.5 km University of Nairobi
Hotel Overview
Hotel highlights
Location
Cleanliness
Food
- Location: Centrally situated, allowing easy access to business hubs and tourist attractions.
- Customer Service: Staff are known for their friendly and helpful service.
- Cleanliness: High standards of cleanliness throughout the hotel.
- Breakfast: Offers a diverse and delicious breakfast buffet.
- Comfort: Guests have noted the comfortable beds and modern room amenities.
Area for improvement
- Noise Levels: Some guests have reported high noise levels, affecting their peace and comfort.
- WiFi Quality: Complaints about intermittent or slow internet service.
- Price: Some guests feel that the price point is high compared to the offered amenities.
- Parking: Limited or inconvenient parking space available for guests.
- Room Size: A few guests have commented on rooms being smaller than expected.
Amenities
Extra beds/cribs
Breakfast included
Free WiFi
Restaurant
Bar
Room service
Gym
Air conditioning
Related hotel videos
8.7RateScore
Total 1,221 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.7
9.2
booking
1,132 Reviews
8.7 / 10
expedia
89 Reviews
9.2 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Cleanliness
Breakfast
Business
Food
Atmosphere
Restaurant
Bathroom
Amenities
Location was mentioned 26 times
4% Negative88% Positive
Reviews based on Location
IamJovani8 months ago
5/5
This is the best customer service that I have received in a US hotel chain while abroad. The property well located and within a short walk to Sarit Center. As a female solo traveler, I felt very safe at this location with a variety of restaurants close by. The hotel and rooms are clean and very well maintained. The best part about this hotel though is its staff. They are the most pleasant and genuinely helpful reflecting that heartwarming Kenyan charm! Thank you to the entire hotel and security staff who made my stay special especially Nicholas, Alex, Philomena, Victor, Lucy, Peter (I believe was the name of the manager who checked me in, during my second stay). You are all true gems! See you next time!
Mario Arias7 months ago
5/5
The location is a bit far (20 minutes) from the airport, but is Uber accessible, so it’s not a big deal. I love the hotel and the staff. The breakfast was delicious, the room was impeccable and of course it’s a hotel to take into consideration when first coming to Nairobi.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 101
Number of floors 11
Year Built 2020
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
8Download
28Upload
55Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
61 out of 100
Safe
Nighttime safety
27 out of 100
Unsafe
Nairobi safety index
46
Overall Safety Index
Risky
An average rating of the six safety categories
46 out of 100
Women safety
Risky
Likelihood of inappropriate behavior against women.
41
Physical safety
Risky
Likelihood of injury due to harmful intent.
43
Property safety
Unsafe
Likelihood of theft.
26
Political safety
Unsafe
Potential for infringement of political rights or political unrest.
26
LGBTQ safety
Risky
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
43
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
98
59
Overall Crime index
Moderate
An average rating of the crime categories
59 out of 100
Property crime severity
High
63
Mugging or robbery 67/100
Car theft 50/100
Car break-ins 60/100
Home break-ins 54/100
Violent crime severity
High
65
Physical attacks 55/100
Racism or religion motivated attacks 29/100
Other crime severity
High
69
Insult or harassment in public 45/100
Corruption or bribery 89/100
Drug problem 54/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.3 - $1
Coffee
$1.3 - $3.2
Beer 0.5L
$1.2 - $2.2
Meal, inexpensive restaurant
$1.9 - $9.6
Public transport, one-way ticket
$0.4 - $0.6
Taxi 1km (normal tariff)
$0.6 - $1.9
Meal for 2 people, mid-range restaurant, three-course
$16.1 - $55.7
Bottle of mid-range wine
$5.1 - $19.3
McMeal at McDonalds
$3.2 - $6.4
Coke/Pepsi 0.33L
$0.3 - $1.3
Public transport, monthly pass
$19.3 - $38.5
Gasoline (1 liter)
$1.2 - $1.4
Mobile phone monthly plan
$6.4 - $16.1
Fitness club, monthly fee
$22.5 - $64.2
Weather In Nairobi
°C
°F
Precipitation In Nairobi
mm
in
Air Quality
Unhealthy
PM2.517
PM1033
69
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Heavy
Potential slowdowns and congestion, expect delays during peak travel times.
House Rules
Check in after 14:00
Check out until 11:00
Children welcome
No pets or service animals