Nairobi Serena Hotel is a luxury hotel situated in the heart of Nairobi. Inspired by the cultural heritage of its location, this hotel offers guests a unique blend of hospitality, comfort, and style. It stands out for its serene atmosphere amidst the bustling city life, providing an oasis of calm for travelers. The hotel boasts a range of facilities and personalized services, making it a favored choice for both leisure and business travelers.
1/5
Safety index
46 out of 100
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Business
Family
Luxury
Spa
City
Nairobi Serena Hotel
8.9
(617 ratings)
Nairobi, Kenya -
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560 m Uhuru Park
770 m University of Nairobi
1.12 km Kenyatta International Convention Centre
Hotel Overview
Hotel highlights
Food
Atmosphere
Business
- Exceptional Service: Staff are consistently praised for their attentive and personalized service, ensuring guest needs are promptly met.
- Location: Ideally situated in the central part of the city, it offers easy access to major attractions and business districts.
- Quality of Rooms: Rooms are noted for their comfort, cleanliness, and spaciousness, equipped with modern amenities.
- Dining Experience: Guests are treated to a variety of dining options featuring local and international cuisine, recognized for its quality and taste.
- Ambiance: The hotel’s atmosphere is often highlighted for its peaceful and relaxing environment, a welcome contrast to the busy urban surroundings.
Area for improvement
- Price: Some guests feel that the hotel’s rates are on the higher side compared to similar accommodations in the area.
- Limited Parking: Limited parking spots available, which can be an inconvenience for guests traveling with vehicles.
- Wi-Fi Connectivity: There have been occasional complaints about the reliability and speed of the Wi-Fi service.
- Busy During Peak Seasons: The hotel can become quite crowded during peak travel seasons, which might affect the level of service and overall experience.
- Room Variability: A few reviewers mentioned disparities in room standards, suggesting inconsistency in room quality across the hotel.
Amenities
Kids pool
Babysitting
Breakfast available
Pool
Spa
Free WiFi
Gym
Air conditioning
Related hotel videos
8.9RateScore
Total 617 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.8
9.2
booking
386 Reviews
8.8 / 10
expedia
231 Reviews
9.2 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Food
Atmosphere
Business
Breakfast
Location
Bar
Fitness
Parking
Amenities
Cleanliness
Pool
Sleep
Restaurant
Wellness
Gym
Wi-Fi
Spa
Accessibility
Nightlife
Family
Bathroom
Entertainment
Couples
Transit
Nature
Food was mentioned 213 times
3% Negative92% Positive
Reviews based on Food
WL LW6 months ago
5/5
We had a great experience at Serena. The staff is personable and world class. The food in the restaurant was delicious. Room service was good. Our room was clean. Great security and wonderful location. Although the hotel is located in a busy area, you don’t notice until you are outside the gates of the hotel. During our stay, there was heavy rain and we heard what sounded like a leak, the staff gave us another room and even took great care of us to make up for the inconvenience. Management went out of their way to find us and make sure that we were pleased. Thankful for our time at the Serena. I would stay here again.
Samuel Bett7 months ago
5/5
Great service and excellent food. The hotel is undergoing a major ref so a little hectic to move around. However once refurbished, this will be one of the best hotels in Nairobi if not Kenya.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Jan, 2024Now
General Info
Total number of rooms 199
Number of floors 7
Number of buildings/towers 3
Year Built 1962
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
5Download
15Upload
27Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
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Location Area Map
Street View
Daytime safety
61 out of 100
Safe
Nighttime safety
27 out of 100
Unsafe
Nairobi safety index
46
Overall Safety Index
Risky
An average rating of the six safety categories
46 out of 100
Women safety
Unsafe
Likelihood of inappropriate behavior against women.
40
Physical safety
Risky
Likelihood of injury due to harmful intent.
42
Property safety
Unsafe
Likelihood of theft.
37
Political safety
Unsafe
Potential for infringement of political rights or political unrest.
21
LGBTQ safety
Unsafe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
34
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
59
Overall Crime index
Moderate
An average rating of the crime categories
59 out of 100
Property crime severity
High
63
Mugging or robbery 67/100
Car theft 50/100
Car break-ins 60/100
Home break-ins 54/100
Violent crime severity
High
65
Physical attacks 55/100
Racism or religion motivated attacks 29/100
Other crime severity
High
69
Insult or harassment in public 45/100
Corruption or bribery 89/100
Drug problem 54/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.3 - $1
Coffee
$1.3 - $3.2
Beer 0.5L
$1.2 - $2.2
Meal, inexpensive restaurant
$1.9 - $9.6
Public transport, one-way ticket
$0.4 - $0.6
Taxi 1km (normal tariff)
$0.6 - $1.9
Meal for 2 people, mid-range restaurant, three-course
$16.1 - $55.7
Bottle of mid-range wine
$5.1 - $19.3
McMeal at McDonalds
$3.2 - $6.4
Coke/Pepsi 0.33L
$0.3 - $1.3
Public transport, monthly pass
$19.3 - $38.5
Gasoline (1 liter)
$1.2 - $1.4
Mobile phone monthly plan
$6.4 - $16.1
Fitness club, monthly fee
$22.5 - $64.2
Weather In Nairobi
°C
°F
Precipitation In Nairobi
mm
in
Air Quality
Unhealthy
PM2.517
PM1033
69
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Heavy
Potential slowdowns and congestion, expect delays during peak travel times.
House Rules
Check in after 12:00
Check out until 10:00
Children welcome
No pets